Home Equity Processor (US)

Local or 100% Remote

Who we are 

Our mission at Point is to make homeownership more valuable and accessible to all. Every day, we explore, build, and iterate to create innovative financial products that improve the lives of our customers. Together, we’re creating the premier full-stack home equity platform to help current homeowners access their home wealth and aspiring ones realize their dream of homeownership. Point has raised over $180M from Andreessen Horowitz, WestCap, Prudential and other leading investors.

About the role

Point is looking for an experienced Home Equity Processor to join our team. You'll collect, review, and verify documents to close Home Equity Investments (HEIs), assist homeowners with their queries, and ensure all conditions are met for a smooth closing process. You’ll work closely with title companies, cure title issues, and protect Point's lien position by managing title reports, payoffs, and documentation before closing.

Our culture

We are a people-first, value-driven team. We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal.

Your responsibilities

• Review title reports for accuracy, completeness, and eligibility.
• Work with cross-functional teams (account managers, underwriters, and closers) to successfully bring an application to a close.
• Review entity documents, trust documents, and divorce decrees to determine proper curative steps to ensure a clear title.
• Use skillset and knowledge of curative clearance to obtain the documentation required to clear title report and secure Point’s lien position.
• Review and manage the processor pipeline within the set SLA.
• Clearly communicate with homeowners, title agencies, docket partners, and outside agencies (cities, counties, government agencies, debt collection agencies, and third-party vendors).
• Support pre-closing activities, including obtaining evidence of insurance, updated payoffs, checking fees input by underwriting, reviewing the entire body of documentation for anything missing or inaccurate, verifying ownership, and communicating closing steps to every homeowner. 
• Meet or exceed daily and monthly goals including CTC volume, call targets, and title grade clearance expectations.

About you

• 2+ years of experience in US Mortgage Processing and/or title curative work, with an understanding of various title issues and curative measures (e.g., tax liens, probate).
• Experience with US mortgage modifications is a plus.
• Knowledge of common credit underwriting standards, including income and asset evaluation.
• Ability to analyze a title report (preferred).
• Fluency in Microsoft Office or Google Sheets, with strong computer proficiency in a paperless environment.
• Exceptional written and verbal communication skills.
• Meticulous attention to detail, with strong problem-solving abilities to determine the right level of detail.
• Highly organized and able to handle a large pipeline efficiently.
• Adaptability to evolving processes and technology, with a natural inclination toward documentation and leveraging technology for efficiency.
• Self-motivated and organized for remote work.
• A desire to deliver exceptional customer service.
• Excitement about joining a later-stage tech company, with interest in real estate and fintech.

Our benefits 

Generous health benefits

• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).

Unlimited paid time off

• Recharge with unlimited paid time off and 10 company holidays. 

Flexible remote & onsite work

• Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 

Fully paid parental leave

• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. 
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave. 
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after r