Delivery Operations Systems Administrator

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

Job Description

The Delivery Operations Systems Administrator is responsible for the configuration, administration, and continuous optimization of the Workfront platform as the organization’s primary project execution tool. In addition, this role supports the broader project systems ecosystem—including platforms such as Microsoft Dynamics 365, Project Operations, PowerBI, and/or other enterprise tools. 

The position ensures project systems remain aligned with enterprise processes, governance standards, financial reporting requirements, and evolving operational needs. This individual also supports enhancements, integrations, documentation, and user enablement across multiple systems to ensure consistent, scalable, and compliant use of project operations tools. 

Workfront Platform Administration (Primary Responsibility) 

• Administers and maintains Workfront configuration, including layouts, groups, teams, access levels, workflows, portfolios, templates, and custom forms. 

• Manages Workfront roles, permissions, governance standards, and user provisioning. 

• Ensures Workfront data integrity, process alignment, and compliance with PMO and operational frameworks. 

• Designs and maintains Workfront reports and dashboards to support operational and executive visibility. 

• Ensures alignment with their manager and the Enterprise Workfront Product Owner prior to initiating any largescale enhancements or system implementations. 

• Ensures consistency and accuracy in project, task, and timetracking data. 

• Supports audit and quality management reporting requirements. 

MultiPlatform Support & Enterprise Tool Administration 

• Represents Workfront across the organization while collaborating with peer system owners to maintain and support a connected, interoperable enterprise tool landscape. 

• Provides configuration support across other enterprise project systems, including Microsoft Dynamics 365, Project Operations, PowerBI, and/or related platforms. 

• Supports setup, configuration, testing, documentation, and user enablement for new systems or modules as they are introduced. 

• Contributes to crossplatform process alignment to maintain consistency in project lifecycle workflows. 

Systems Integration & Data Flow Alignment 

• Supports integrations among Workfront, Dynamics 365, Project Operations, PowerBI, and/or enterprise data hubs. 

• Partners with Operations, PMO, Finance, and Technology teams to maintain synchronization of project, task, time entry, and financial alignment workflows. 

• Helps refine and document current state versus future state process flows as systems evolve. 

Governance, Optimization & Process Standards 

• Participates in audits of system configuration, templates, custom fields, permissions, and licenses across platforms. 

• Supports roadmap execution for Workfront cleanup, rationalization, and cross system consistency. 

• Ensures documentation is current and standardized for Workfront and/or other project related systems. 

• Promotes platform best practices and encourages consistent usage across teams. 

Issue Resolution, Change Management & Support 

• Troubleshoots system issues, logs enhancements, and partners with technical teams to implement solutions. 

• Supports training, release communications, and adoption across Workfront and other project systems. 

• Facilitates sessions to address systemic blockers in pro