Senior Field Provider EMT/Paramedic

About MedArrive:

Here at MedArrive, our mission is to improve people’s lives by bringing more humanity to healthcare. Access to healthcare is more important than ever, but telehealth can’t do it all. MedArrive brings an end-to-end platform connecting health plans, healthcare, providers, field providers, and patients to bring hands-on care to the home. 

About the MedArrive Senior Field Provider Role:

Our Senior Field Providers, (Emergency Medical Technician (EMT), Advanced EMT or Paramedic), play a vital role at MedArrive to impact the lives of the patients and families in our community. The Senior Field Provider will care for a panel of patients directly, while also taking on additional support roles including coaching, mentoring, and ongoing education to support our team of field providers. 

General Field Provider Responsibilities:

• Provide direct holistic care, in collaboration with the Advanced Practice Provider and Social Worker
• Direct skills included but not limited to:
• Educating patients and their families on ways to manage their health and well being
• Using critical thinking skills and following evidence-based standards of practice
• Completing home safety checks and environmental assessments
• Taking vital signs
• Conducting medical history, medication inventory, and facilitate a physical exam with the Advanced Practice Provider
• Providing basic wound care
• Administering vaccinations within vaccination program 
• Phlebotomy and specimen collection
• Collaborate with Clinical Team and provide triage to prioritize interventions 
• Daily monitoring of patient care plans to improve panel outcomes 
• Identify gaps in resources and solutions to address these gaps 
• Present the data obtained for discussion with cross functional teams 
• Strategize to improve care delivery model and streamline workflows
• Work as a collaborative partner to our Payors
• Participate in continuing education as required by the state(s) in which you are licensed
• Provide care with compassion and empathy
• Communicate effectively with patients, partners, and all individuals involved in the patient’s care 

Senior Field Provider Responsibilities:

• Work directly with clinical leadership to support needs of field providers as they relate to the Longitudinal Programs while managing a panel of patients 
• Team support including: routine field provider Chart Audits to ensure documentation expectations are met, onboarding support for new hires, mentoring/coaching existing field providers, in-person ride-alongs, and education
• Support clinical leadership in guiding improved patient outcomes, monitoring program metrics, while encouraging and promoting efficiency
• Periodic travel as needed

Minimum Requirements:

• Emergency Medical Technician (EMT), Advanced EMT or Paramedic
• 2+ years experience working with healthcare providers and clinicians in support, operations, program, or project management
• Experience and proficiency working with an Electronic Medical Record system 
• Ability to communicate and interact with Senior Leadership and external executive audiences
• Excellent written, oral, and interpersonal skills to ensure that each of your interactions with patients, families, and team members is effective and meaningful
  
  

Preferred Requirements:

• Board-Certified Community Paramedic 
• Bilingual English/Spanish is preferred

Skills & Abilities:

• Energy and enthusiasm consistent with working for a startup; ability to self-teach in order to problem solve, takes initiative
• Demonstrated understanding of community resources in Texas, with a particular focus on Houston and/or Dallas
• Successful at patient engagement and utilizing motivational interviewing techniques
• Successful track record of establishing credibility and trust with a diverse patient population
• Strong critical thinking, creative problem solving, judgment, and client management skills
• Ability to maintain confidentiality, tact, and diplomacy
• Strong organizational skills; ability to remain organized and productive in a fast-paced work environment with competing priorities

More about us

MedArrive exists to expand access to care, drive efficiency, and reduce healthcare expenses. We enable healthcare payers and providers to seamlessly extend care services into the home, unlocking access to high-quality healthcare for more people at a fraction of the cost.

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