Customer Expert Tech – DACH

For more than 50 years, Cannondale has been a leading innovator in the cycling world.  As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.

 

Come Ride With Us as our Customer Expert Tech at Cannondale's EU HQ in Woudenberg reporting into our After Sales Manager. As a Customer Expert Tech at Cannondale, your mission is to deliver exceptional warranty and technical support with a genuine commitment to the customer experience. Through collaboration and shared knowledge, you contribute to a culture where team members learn from one another and strategically push the boundaries of what great customer service can be. With empathy and a service-first mindset, you listen carefully and respond with expert knowledge to a wide range of inquiries from our dealers across the DACH market.

Note: This is not a remote position. This role is based in our Europe HQ in Woudenberg, Netherlands.

How You'll Make an Impact:

• Being a successful B2C Customer Expert means that you meet three KPls daily:
  • Reachability, prompt response time, quality of service
• Bring deep knowledge of bikes, gear, and the cycling world and a genuine passion for riding
• Focus on finding solutions, not just answers, to help riders get back on the bike
• Take initiative to identify and share process improvements across regions
• Contribute valuable feedback and data to support quality reporting and service insights
• Provide accurate, complete information using the right tools and systems
• Support customers through various channels — phone, email, and messaging
• Handle a high volume of technical service requests while maintaining a consistently high level of support

What You Bring to the Table:

• 2 years of experience in a service-oriented environment
• Native speaker of Dutch and fluent in English (written and verbal)
• Technical knowledge of bicycles and cycling apparel & accessories
• A customer-centric mindset through excellent communication and interpersonal skills
• Proven problem-solving ability, with examples of practical application
• Familiarity with enterprise software; experience with SAP, CRM systems, or Zendesk is a plus
• Solid technical knowledge of bicycles and related products, or a strong willingness to learn

Some of our Great Benefits:  

• Hybrid work environment 
• Generous Paid Time Off  
• Great discounts on company products 
• Employee Wellness Program Pon Fit  
• A mix of casual yet professional culture 
• Discount additional health insurance package  
• Onsite gym (Almelo and Woudenberg) 
• Travel reimbursement  
• Collective Labour Agreement Metalektro 
• Pension plan 

This is a full-time role offering a comprehensive benefits package, with an expected annual salary ranging between €40,000 and €45,000. The exact compensation will be determined based on the candidate’s skills, experience, and qualifications.

Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and