Customer Insights Analyst

The Customer Insights Analyst works with the Customer Insights Team to evaluate and analyze our customer experience surveys to create visualizations and reporting that carries the customer's voice to the organization. This role requires a passion for data, analytical skills, and customer obsession to identify themes, trends and actionable insights from our customer experience surveys for multiple services across Bright Horizons. Experience in survey development/research and best practices are necessary to share in the end-to-end research process. This position will be part of a fast-paced, collaborative team and must be able to manage multiple time-sensitive projects.

This Hybrid role requires in-person work at our Newton, MA headquarters

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities

• Owns customer experience survey reporting and analysis through creation and maintenance of results dashboards, reporting, and one-off analyses for multiple service lines 

• Acts as a research/analysis subject matter expert and resource for Customer Insights 

• Understands context of data and appropriate uses 

• Monitor, measure and provide feedback on surveys and report performance 

• Performs basic data transformations in Excel 

• Supports research development and end-to-end survey process. 

• Monitors health of surveys and brings issues to leadership 

• Works with stakeholders and end users of dashboards/reporting to communicate insights and ensure understanding 

• Develop and maintain a working knowledge of company operations 

• Work