DHS PROGRAM MANAGER

Position Number: 22102499 
County: Statewide 
Posting End Date: 02/04/2025 
Anticipated Starting Salary: $45,009.95 
DCO 

 

Hiring Official:  Amanda Bunch 

 

Minimum Qualifications 

The formal education equivalent of a bachelor’s degree in social work, psychology, general business administration, or a related field; plus four years of experience in human services or a related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

 

Job Summary

Supervises a subordinate professional and administrative support staff by interviewing and recommending for hire, providing training opportunities, assigning and reviewing work and special projects, and evaluating the performance of incumbents. Manages the operations within a multi-county area through county supervisors and program representatives. Determines program goals, objectives, and guidelines, implements operating policies and procedures, and evaluates program effectiveness and compliance. Conducts meetings to discuss program progress and problems. Provides administrative support to supervisors and personnel by interpreting regulations, policies, and procedures. Performs administrative duties by reviewing and analyzing data, compiling reports, and preparing correspondence. Contributes to the development of an operating budget by identifying program needs, monitoring expenditures, approving reallocation of funds, and preparing justifications. Performs other duties as assigned.

Special Requirements-

• Must have completed Eligibility Training for SNAP, Medicaid, and TEA.
• Must have experience reviewing SNAP cases
• Must have experience determining eligibility in ARIES
• Must be able to interpret and apply policy
• Must have strong writing skills
• Must have excellent communication skills
• Must have the ability to research and interpret federal regulations as they relate to the SNAP Program
• Must be proficient in Microsoft office programs

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: G152C

Grade: GS08

FLSA Status: EXEMPT

Salary Range: $45,010.00 - $65,265.00

Summary

The Department of Human Services (DHS) Program Manager is responsible for planning and directing a specific human service program and providing technical assistance. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises a lower-level managerial, professional, and administrative support staff by interviewing and recommending for hire, training employees or arranging training opportunities, assigning and reviewing work and special projects, evaluating the performance of incumbents, and conducting staff meetings to clarify problems and obtain status reports. Determines program goals, objectives, and guidelines, develops and implements policies and procedures, evaluates program effectiveness and compliance, initiates corrective actions or revisions, and provides technical direction and administrative support to program personnel. Disseminates and interprets regulations, policies, and procedures to program participants, coordinates internal and external personnel and activities to identify needs, problems, and accomplishments of program, conducts meetings to discuss program progress or problems, and presents program workshops or training. Participates in the development of an operating budget by identifying program needs, preparing justific