General Manager, LawToolBox

LawToolBox is a leading provider of legal software for corporate legal, government, and law firms that use the Microsoft Graph to turn Microsoft 365 into an umbrella platform for managing client matters and deadlines inside M365. The LawToolBox M365 Copilot for Legal application creates Copilot containers to put boundaries on Outlook, Word, and Teams matter data in M365. LawToolBox agents and customizable prompt libraries help legal professionals streamline their practice and get the most out of Microsoft 365.

LawToolBox supercharges Copilot by grounding important deadlines and matter information in Microsoft 365, and legal professionals can leverage an AI assistant to extract deadlines from even hand-written scheduling orders and documents.

Highlights

•       First legal app to be certified for Microsoft Copilot in 2023

•       Deployed globally in Microsoft Innovation Hubs as M365 Copilot for Legal

•       1st Place, SharePoint Integration — Best SharePoint Solution

•       2nd Place, App for Teams — Best Office Integration

We offer an amazing co-working space with other innovative companies at the Arapahoe light-rail station, featuring state-of-the-art facilities, a workout facility, and access to social and community activities.

About You

Our ideal candidate is a strategic operator and natural leader who thrives at the intersection of data, process, and people. You are a self-starter who is excited to join a company paving the way for law firms, corporate legal departments, and government agencies to enable the hybrid workspace for attorneys.

You are comfortable partnering with C-level leadership and cross-functional teams to drive results. You have an entrepreneurial mindset — self-aware, self-confident, and energized by fast-paced, high-growth environments. You view yourself as a change agent who shapes how things get done while still being a collaborative team player.

You bring a systems thinking approach to operations: you see inefficiencies and fix them, you track what matters, and you communicate insights clearly. You understand that great execution is the bridge between strategy and results.

The Role

As General Manager at LawToolBox, you will be the operational backbone of the company — working directly with the CEO and COO to build the reporting frameworks, KPI structures, and organizational processes that power our next phase of growth. This is a high-impact, cross-functional role that touches Operations, Sales, Customer Success, Marketing, HR, and Finance.

You will own the day-to-day details so our leadership can stay focused on strategy — and you will do it with precision, care, and a constant drive to improve.

Requirements

Operations & Reporting

•       Maintain and enhance Power BI dashboards covering ARR, COGS, churn, new business, and at-risk account tracking

•       Build and deliver monthly ARR snapshots, partner performance reports, and big account tracking

•       Track accounting metrics including billing audits, commissions, deferred revenue, and aged accounts

•       Collaborate with leadership to define and track company-wide SOPs and deliver periodic progress reports

•       Oversee finalization of monthly commissions and coordinate with the payroll team

Sales & Customer Success Support

•       Support the 365 Sales Team Manager and API Direct Sales Rep with daily/weekly/monthly sales metrics

•       Draft outreach email templates and improve pricing and strategic quote processes

•       Support the Customer Success Manager with success metrics reporting, upsell templates, and 90-day renewal SOPs

•       Lead client negotiations for cancellation and churn management; drive retention strategies

KPI, OKR & Team Performance

•       Establish and maintain OKRs and KPIs that drive alignment and accountability across the organization

•       Schedule and lead regular check-ins with team members to ensure SOP compliance and strategic initiative delivery

•       Track and report individual performance metrics on a regular cadence

•       Help finalize measurable 'Big 5' trimester goals and track team member goal-based bonus metrics

•       Organize mid-trimester review meetings with each team member

Recruiting, HR & Onboarding

•       Support recruiting efforts with job postings on LinkedIn and Indeed

•       Coordinate interviews and contribute to candidate selection

•       Help onboard new hires and instill a culture of accountability and excellence from day one

Marketing & Branding

•       Help socialize and evangelize LawToolBox across channels and partner networks

•       Contribute to marketing plan development and exec