Senior Manager, Patient Services Vendors (Hub Aff, e-Services)

Role Summary 

The Pfizer Patient Services (PPS), Senior Manager, Patient Services Vendor s (Hub, Affordability, e-Services) is responsible for overseeing the governance and operations of all enterprise-wide Patient Services vendor programs (e.g., data operations / quality, vendor performance, program design norms). This individual ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities. The role collaborates cross-functionally to drive consistency and efficiency. 

Role Responsibilities 

This role will ensure that patient support program development, and ongoing operations, are executed to a high standard. This Senior Manager will:  

• Facilitate relationships with third-party vendors who collect data or perform services, ensuring they meet quality, compliance, and productivity standards 

• Facilitate data acquisition and integration, partnering with Digital and Analytics, to develop strategies for acquiring data, ensuring accurate / efficient data delivery, ingestion, cleansing, and transformation 

• Provide critical inputs to senior leadership on vendor selection and the vendor RFP process 

• Contribute to a robust continuous improvement infrastructure allowing near real-time program improvements so learnings are shared across the PPS team  

• Execute optimal program design standards, providing the efficiency necessary to scale patient services across the Pfizer’s portfolio 

• Consult and provide recommendations on effective organizational and operating models for a complex, ever-changing matrix environment within patient services 

• Flag risks, while adhering to established business practice documents and implementing new processes, tools, and capabilities for process improvement 

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor’s degree; advanced degree (MBA, MPH, etc.) preferred  

• 6+ years’ experience in Biopharma Patient Services Strategy/Operations/Program Management (preferred) or Biopharma Strategy/Management Consulting required  

• Demonstrated success in a highly fast-paced setting 

• Significant depth of experience in patient services vendor management, including establishing, monitoring, and evolving Patient Services Service Level Agreements (SLAs) 

• Strong project management and organizational skills, with cross-functional teams of diverse colleagues  

• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders 

• Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact 

• Commitment to receiving development and coaching from leadership 

Other Job Details:

• Last Date to Apply for Job: June 12th, 2026.
• Ability to travel based on business needs
• NOT eligible for Relocation Package
• This position is hybrid and requires working onsite 2 to 3 days per week

LI-PFE

The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. This role is posted in multipl