Office Specialist II - Customer Service - Return Utah

Office Specialist II - Customer Service - Return Utah

FT / PT Status – Full-Time
Salary – $17.01 - $17.01 Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Dora Collier | dcollier@utah.gov | 3853476334
Application Deadline – 4/12/2026

Key Responsibilities

Office Specialist II - Customer Service (Hybrid) Return Utah 

Would you like a career instead of just another job? Would you like to be a part of the team that 
helps the public?

DL Customer Service is hiring for an Office Specialist II. You'll be a vital part 
of the Public Safety team by helping ensure quality customer service to the diverse citizens of 
Utah.

The Utah Department of Public Safety (DPS) is seeking a motivated and highly skilled Office Specialist II to join our Driver License Division.

The Return Utah program is a formal career re-entry program, designated for Utahns desiring to re-enter the workforce after a career break.  Along with a state job and traditional on-the-job training.  Return Utah roles provide 16 weeks of transitional support (similar to an internship), which included an office technology review, coaching, career development, mentorship and job market readiness training.

To be eligible for this return-to-work opportunity candidates must have:

1. A career break of one year or more at the time of application (unless the candidate is affiliated with the military in any way indluding as a military spouse/partner, or
2. Demonstrate underemployed at the time of application AND
3. Have prior professional/life experience in a functional area of interest

This is a long term position, meaning employment continues after transitional support provided during the first 16 weeks of employment, after the completion of the Return Utah program.

General Duties:

As an Office Specialist II in Customer Service, you will:

-provide customer service in a call center environment by responding to inbound phone calls.
-interact with customers to communicate information about all aspects of the Driver License Division 
 in response to questions from the public.
-assist with questions which will range from very basic to very complex, including information about 
 products and services the division provides.
-have extensive knowledge and understanding of the agency database and exercise judgment while 
 applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures.
-handle customer complaints and offer suitable solutions.
-provide the public and others with information and assistance to complete forms and applications.

This position is hybrid; two in-office days per week will be required. 

 Qualifications

Ideal Candidate:

The ideal candidate for this position will have work experience with:

-customer service
-handling confidential and sensitive information speaking clearly, concisely and effectively
 listening to, and understanding, information and ideas as presented verbally finding and gathering 
 information or data
-multi-tasking while maintaining a high level of accuracy
-assisting people in a manner which shows sensitivity, tact, and professionalism

Why Should You Join Our Team?

Our divisions offer the work life balance, opportunities for growth and the upward mobility you've been searchingfor! Affordable premiums for health, dental, vision benefits that begin on your first day of employment. Employees enjoy 11 paid holidays while also accruing sick and annual (vacation) leave.

Supplemental Information

Starting hourly rate amount is $17.01
-This position is a telework position and you will be required to establish an environment in your home conducive to performing   the functions of your job while limiting access to others
-This position is NOT eligible to receive the DLD uniform allowance
-DHRM Rules apply to current state employees for promotions and transfers
-Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment,   avoiding trips and falls, observing fire regulations, etc. .
-Typica