Sr. Manager, Project Manager - Small Business Bank

Sr. Manager, Project Manager - Small Business Bank

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

As a Senior Manager, Project Manager on our Small Business Bank team at Capital One, you will drive strategy and execute on high priority projects for the company, you will lead a diverse team of associates in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line and ensure we achieve our critical well managed objectives. You will help define process improvements including tool creation and evolution, achieve buy-in, and drive execution across our business. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and partner with key stakeholders concerning the utilization of processes to ensure appropriate execution each time. 

 

General Responsibilities:

• Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports

• Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements

• Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.

• Leveraging problem solving and influencing skills to ensure project plans deliver on intent

• Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments

• Exhibit outstanding influencing skills to effectively drive project and program efforts

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Display a passion for coaching and developing a team of associates through their leadership style

• Driving process improvements aligned with desired customer outcomes by decomposing customer needs and defining clear deliverables and timelines 

• Analyzing, identifying, and correcting data issues with systems used or owned by a department 

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Managing and leading a team of associates

Basic Qualifications:

• At least 7 years of Project Management experience

• At least 3  years of Process Management experience 

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• PMP, Lean, Agile or Six Sigma certification

• At least 8 years of Project Management experience

• At least 1 year of People Management experience

• At least 5  years of Process Management experience 

• At least 2 years of experience in Compliance or Risk Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely