Field Focal Product Line Manager III - (E3, Sr)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

$108,000.00 - $148,500.00

Location:

Austin,TX, Bangalore,IND, Santa Clara,CA

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Our Team:

• Common Solutions Service Business Unit (CSG SBU) is focused on service value creation, development of new service products and capabilities to be implemented across multiple equipment platforms. We lead key initiatives to achieve service business goals and leverage core competencies in product marketing, program management, semiconductor equipment and field service. 

The opportunity and what you’ll do:

• CSG SBU is seeking a team player who is passionate about driving technical programs in a cross-functional environment, influencing new product designs, and contributing to development of innovative service products, driving actionable insights for field productivity improvement, and solutions for field and operational issues to enable service and equipment growth.

Key Responsibilities:

Accountable for driving service readiness throughout the Product Life Cycle of Wafer Fab Equipment

• Support Internal and External documentation review for legacy and new products
• Work with business unit Global Product Support and Tech writers for IP Review and Approval for both NPI and Legacy products customer documentation

• Drive Service Product Roadmap releases through program management process (Training, documentation, spares readiness, digital tools, part repair, etc.)
• Participate in design for install and design for service programs
• Drive CIP (Continuous Improvement Programs) to ensure high value service delivery
• Work closely with business unit to introduce equipment special tooling, ensure tooling fits design for installation and service requirements and availability for early product introduction

Field escalation support and customer engagement

• Coordinate with internal stakeholders to support field requirements
• Drive key initiatives and meet customer requirements to enable Equipment and Service growth
• Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements
• Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards

Field Productivity Improvement

• Identify target improvement areas and drive related programs for Field productivity improvement, including digital tools
• Drive release of Predictive Maintenance Digital tools for Platforms including Robots, lifts, actuators, and control systems
• Drive Field Training and Certification programs on new Platforms and complex upgrades
• Field Technical capability development in advanced controls, robotics, and other platform areas
• Drive FSO efficiency improvements along with Field teams
• Capture Field Best Known Method (BKMs) to enable service growth.

Service Gross Margin and operating profit

• Perform I&W monitoring/analysis and drive related improvement projects
• Attend SBU council