Senior Office Assistant- Primary Care - Woodstown

Job Details

ChristianaCare's Primary Care at Woodstown practice is looking for a Full-Time Senior Office Assistant.

This position is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Senior Office Assistant serves patients with poise and compassion virtually or on-site, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates record and represents the entire practice every time there is interaction with a patient. In Addition, The Senior Office Assistant assists with the training of Office Assistant staff and provides guidance to Office Assistants with workflow questions. Flexibility to cross cover at the Primary Care at Carney's Point location, per departmental needs, required.

Work Schedule:

• Mondays: 7am-7pm

• Tuesdays: 7am -6pm

• Wednesdays & Thursdays: 7am- 5pm

• Fridays: 7am-4pm

• Evening hours are on a rotational basis

• No weekends, no holidays.

Primary Responsibilities:

• Assists with the training of Office Assistant Staff.

• Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes

• Schedules appointments with awareness of insurance, provider, and location for virtual and on-site appointments

• Greet and interact with patients in a professional manner, virtually or on-site in order to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 

• Verifies insurance coverage & coordinates referrals

• Performs other related duties as required.

Benefits & Incentives

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 week paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Qualifications:

• High School Graduate or Equivalent

• 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred

At ChristianaCare, we are guided by our values of Love and Excellence and are passionate about delivering health, not just health care.

Interested applicants should attach updated copies of their resumes upon submission of their application.

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Post End Date

May 30, 2025

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.