PATIENT ACCESS DIRECTOR

Overview

Provides direction, leadership and accountability for Patient Access Services at Seton Medical Center and Seton Coastside for Registration, Financial counseling, Reservations and cashiering functions. Coordinates such functions with other departments and among various customers including but not limited to Lab, Imaging, Outpatient Surgery, New Life Center and Seton Coastside. Optimizes staff performance through process redesign, policy/procedure implementation, communications, and outcome feedback. Includes professional development and empowerment of staff, management of human, fiscal and other resources to promote desired outcomes with attention to quality, efficiency and cost.

Attends Directorial meetings as a representative of the department, as required. Accepts and handles inquiries from patients, staff and outside sources professionally and efficiently, works with other departments to improve registration, insurance verification, and cash at time of services collection processes, and provides support to Administration in achieving the goals of the Medical Center.

Responsibilities

POSITION SPECIFIC DUTIES (other duties may be assigned)Management of Registration Processes; SystemsMaintains 24 hour accountability for excellence by: 1 Maintains 24 hour accountability for excellence by: Developing and sustaining an environment for proactive decision-making. Actualizing institutional values, goals and objectives by establishing, evaluating and modifying processes and systems.

 • Responsible for daily operations of functional division including direct supervision of all patient access associates and shared supervision of associates in other departments where the patient access process extends to. • Develops strategies to improve services by automating manual functions, re-engineering or streamlining processes.2 Develops mechanisms to: Improve associate and customer satisfaction. Validate that practice is consistent with healthcare standards. Monitor processes ensuring quality and effectiveness of service within the department and with other service departments. Facilitates, supports and incorporates management and healthcare research into practice.3 Practice reflects: Effective application of organization improvement principles and initiatives. Effective partnerships with physicians and other colleagues to ensure patient centered care. Coordination of activities that relate to registration, charge entry, reception, escort and transportation issues, and support coverage of other departmental divisions. Collaborates with other departments to assure that necessary information is available at the time of service. Regularly and on a timely basis communicates operational, patient accounting and other facility issues to Administration. Coordinates with the Administration and Department Heads the implementation of new processes or programs. Compiles and reports performance on key indicators to Associates and Administration on a regular basis. Monitors standards and key indicators on a routine basis.4 Leadership Make effective decisions within the scope of delegated authority. Demonstrates effective communication skills. Demonstrates behaviors of trust and respect towards others. Realizes the impact of self on others and adjusts interpersonal style accordingly. Manages team projects by empowerment and collaboration of team members. Fosters interdisciplinary collaborative relationships within area of responsibility and the institution that promotes active participation. Provides operational guidance and direction to assigned staff to ensure service integration, effective coordination of departmental work activities, and quality job performance. Elicits feedback from interdisciplinary team including the medical staff and involves them in decision-making

 Serves as primary liaison regarding registration and database issues; 3rd party reimbursement issues related to registration practices; charge entry, financial counseling; and assigned reception activities. Creates a culture supportive of personnel fostering individual motivation, teamwork and high levels of performance and accountability. Utilizes the Core Values as the basis for management making them a part of recruitment, orientation, and training for associates Participates in the redesign of registration and intake processes to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes. Strategically plans for implementation of redesigned processes. Adapts to rapid change in the institution. Facilitates innovative processes, which promote patient outcomes with attention to quality, efficiency and cost. Actualizes redesign concepts through optimal staff performance. Demonstrates behaviors that support t