Michigan Claim Support Assistant I

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Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

This role requires up to 3 days of weekly reporting to the ACG administrative office building located at:

1 Auto Club Drive

Dearborn, Michigan 48126

Job Title- Michigan Claim Support Assistant I

Reports to: Manager of Claim Support Operations

What you will do:

Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems. Work under limited supervision to complete a set of related tasks to accomplish an objective. Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules. Receive inbound and make outbound customer phone calls to resolve claims needs. Resolve assignment conflicts and issues as needed. communicate effectively with others in a work environment and with the public. May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.

Additional Responsibilities within Vendor Account Unit include, but are not limited to:

• Interact with adjusters and vendors to obtain correct identification information and validate information with the Internal Revenue Service 

• Maintain and coordinate vendor information in multiple Claims systems 

• Review, identify and resolve potential vendor duplicates and omissions

Supervisory Responsibilities:

None

How you will benefit:

• A competitive hourly salary between $18.00 - $21.00
• ACG offers excellent and comprehensive benefits packages, including:
• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

Required Qualifications (these are the minimum requirements to qualify)

Education:

• High School Diploma or equivalent

OR

• One year of experience in processing, customer service or business administration

A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.

Experience in:

• Working with P.C. software applications

• Maintaining accurate files and records

• Identification, investigation, and resolution of problems

• Processing transactions and posting to appropriate accounts

• Organizing and prioritize multiple tasks

• Communicating effectively (oral and written)

• Using basic math skills

• Using automated processing and computer systems

• Performing data entry duties

Knowledge of:

• Data processing techniques

• Techniques used to audit data

• Business processing procedures  

Skills and Ability to:

• Successfully complete General Claims Training

• Gather data and prepare reports

• Compose routine correspondence including letters and memos

Preferred Qualifications

• The ability to multi-task various assignments at once

• Keen attention to details

• Excellent communication skills both oral and written

• 1+ years of customer service experience

• The ability to work independently

• Tax experience a plus, but not required

• The ability to work within a team environment

• Excellent technical/computer skills

• Call center experience preferred but not required

Work Environment

This is a hybrid position with work done both in office and from a remote basis.

This position requires up to 3 days per week in office, and at least 2 days per week working from a