Principal Software Product Manager

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider Craft Education as the next step in your career.

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all.  

At Craft, we’re revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs.  Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs.  Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits.

Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs.  We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.  

If you’re looking to join the work-based learning revolution, we’d love to talk with you.  At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development.  We couldn’t be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you’ll consider joining us.

Primary Responsibilities

• Owns the most difficult products/strategies that span multiple product domains and requires high levels of coordination and collaboration.
• Works directly with senior and executive leaders to understand their most pressing problems and help them develop the most effective strategy to solve those problems.
• Leads cross-functional Steering Committees to update and track strategy, ensure alignment with business metrics and goals, and communicate the strategic roadmap.
• Works closely with a cross-functional team of stakeholders, end-users, engineers, UX designers, and product leaders to understand the problems to solve, inform the product vision, and define requirements.
• Leads cross-functional collaboration at the senior level to deliver outcomes and is a go-to person for questions and guidance related to product work.
• Designs experiments to test customer tradeoffs – between user experience, technology constraints, and business value.
• Analyzes the impact of their product domain features on key business outcomes.
• Connects domain data to the experience journey and user and business OKRs/KPIs.
• Leads efforts to create shared outcomes across multiple teams to deliver impact for customers.
• Defines product release strategies, ensuring the readiness of the various business partners.
• Becomes the expert for their product, demonstrating mastery of the current platform with an understanding of gaps that inform their near-term product roadmap and contribute to long-term strategy.
• Manages expectations by understanding when initiatives are at risk and proactively communicating with stakeholders.
• Participates in, presents during, and sometimes leads planning activities.
• Ensures product quality by testing software features to ensure they satisfy the acceptance criteria and work with stakeholders and end users to coordinate user acceptance testing activities.
• Actively mentors and initiates guidance of less-experienced Product Managers through formalized mentorship assignments.
• Partners closely with researchers and analysts to understand the holistic user experience and gain a better understanding of user behavior to identify new opportunities, generating insights that are relevant to more teams than just their domain.
• Uses data in storytelling to influence decisions around the right outcomes to be delivered at the right time.
• Performs other job-related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities.  The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Product evangelist internally and externally.
• Ability to reimagine a product sp