Cluster General Manager CP & HI Laos

Cluster General Manager

Crowne Plaza Vientiane & Holiday Inn & Suites Vientiane

We are seeking an experienced and commercially astute Cluster General Manager to lead Crowne Plaza Vientiane and Holiday Inn & Suites Vientiane, two prominent IHG hotels in the Lao capital.

This is a senior leadership role with full accountability for the operational, financial, and brand performance of both properties. The Cluster General Manager will provide clear strategic direction, inspire high-performing teams, and build strong, trusted relationships with owners and key stakeholders.

The successful candidate will be a visible, hands-on leader, comfortable operating in a dynamic and evolving market, and capable of driving sustainable results while upholding the highest standards of guest experience and brand integrity.

The Role

• Provide strategic and inspirational leadership across both hotels within the cluster.

• Drive overall financial performance, including revenue growth, profitability, budgeting, and cost control.

• Ensure consistently high guest satisfaction and full compliance with Crowne Plaza and Holiday Inn & Suites brand standards.

• Lead, develop, and retain a strong executive team and pipeline of local talent.

• Build and maintain trusted relationships with the owner, government bodies, corporate partners, and the local community.

• Oversee sales, marketing, and distribution strategies to protect market leadership across corporate, government, MICE, and long-stay segments.

• Ensure full compliance with safety, legal, and regulatory requirements.

About You

• Proven experience as a General Manager or senior hotel leader with full P&L responsibility, ideally in a clustered or multi-property environment.

• Strong commercial, financial, and operational acumen, with a track record of delivering results in complex or emerging markets.

• Demonstrated ability to lead with empathy, transparency, and cultural awareness.

• Confident communicator with strong owner, stakeholder, and government-facing capability.

• Solid experience in city hotels with strength across Rooms, F&B, and Conference & Events.

• Asia-Pacific experience highly preferred; Southeast Asia exposure is an advantage.

• Fluent in English; additional regional language skills are a plus.

What We Offer

As part of IHG Hotels & Resorts, you will be supported by a global hospitality company offering a competitive remuneration package, performance-based incentives, and comprehensive benefits.

You will have access to IHG’s leadership development programmes, global mobility opportunities, and long-term career pathways across the IHG portfolio.

At IHG, we are committed to fostering an inclusive workplace where diverse backgrounds, experiences, and perspectives are valued and respected.

If you are a resilient, commercially minded hotel leader ready to take on a high-impact cluster role in an emerging capital city, we would welcome your application.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?