Assistant Director, Testing Services

Who We Are:
We are a diverse open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

Our Values:
• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

The Position:
Provides support for the assessment and certification programs and the Testing Servicers Director. This role will act as the primary liaison for CNA/QMA and TEAS certification testing. During peak academic testing weeks (midterm and final exam weeks), this role supports increased campus testing needs at site locations. Record keeping, scheduling, and other clerical duties are performed as well as assisting with the administration of academic testing and certifications while overseeing the part-time Scheduler.

Key Responsibilities:

• Oversee scheduling coordination and oversight of group CNA/QMA, TEAS and related Certification testing.
• Work with high schools, career centers, and other external vendors and internal partners to schedule community days and other group testing.
• Work with Testing Services Director to track peak scheduling periods anticipating staffing and facility needs.
• Act as liaison between CNA Director in Health Sciences and the Nursing program to obtain and provide updates related to CNA and TEAS testing trends or policy changes.
• Assist the Director with oversight of part-time proctor credentialing and information updates for health sciences related certification testing.
• Utilize Testing Services statewide scheduling system (CASS and Smarter Proctoring) to make, approve, cancel, and update appointments as needed.
• Maintain exam security, academic integrity, and candidate confidentiality according to ASOM 4.7 and Testing Services Procedure Guide
• Deliver all exams according to vendor criteria and/or operational procedures.
• Ensure test confidentiality and information security at the Testing Services locations.
• Provide limited software and hardware troubleshooting, contacting internal Tech Support or vendor tech support when needed.
• Work with Testing Center Director and colleagues adhering to testing schedule and providing site coverage as needed.
• Develop a thorough knowledge of testing center exams, materials, activities, policies, accommodations and procedures.
• Always promote and demonstrate a professional demeanor while representing Ivy Tech with internal and external clients.
• Provide high level customer service. Respond to customer queries in a timely fashion.
• Attend staff meetings and trainings as scheduled. Fill-in to conduct meetings in Director’s absence. Review updates and new training material related to areas of oversight, ensuring part-time staff have updates and training.
• Complete online, campus, and statewide proctor training as required.
• Travel to site locations as needed.
• Follow FERPA, Disability Support Services, ADA and other vendor confidentiality guidelines.
• Engage with peers through Microsoft TEAMS, email, and other communication methods.
• Attention to details and reporting of non-compliant testing center behaviors.
• Computer based position. High level of comfort with and daily usage of computers is required. Awareness of troubleshooting basic navigation issues, usage of different browsers, and saving and sending documents in different formats is required.

The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED: Testing Center Director

SUPERVISION GIVEN: Part-time Scheduler

Education and Qualifications:

MINIMUM QUALIFICATIONS:

• Associate degree or 3-5 years of certification proctoring experience required.
• Working knowledge and comfort with computers is essential – excellent word processing, navigation, and spreadsheet computing skills are required.
• Job is primarily 8-5 Monday – Friday, flexibility during peak testing periods is required. Some Saturdays and evenings may be required.
• Must exhibit excellent interpersonal communication, confidentiality, and customer service skills.
• Strong ability