Senior Customer Service Representative

Are you ready to move your career forward and help shape our company’s and customers’ futures?

If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries. Together, we can create a legacy marked by innovation, excitement, and energy.

Are you inspired by “what’s next”? So are we.

When you join the Ketjen team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Ketjen Corporation, a wholly owned subsidiary of Albemarle Corporation, is seeking a Sr. Customer Service Representative. The position will be based out of the Clear Lake Office located in Houston, Texas.

Job Summary: We are seeking a highly skilled and experienced Senior Customer Service Representative with strong project management capabilities to join our team. The ideal candidate will be responsible for managing complex customer service projects, ensuring they are completed on time, within scope, and within budget. This role requires excellent communication skills, a customer-focused mindset, and the ability to lead and coordinate cross-functional teams. 

Key Responsibilities: 

• Manage and oversee customer service projects (opportunities) from initiation to completion. 

• Develop detailed project plans, including timelines, milestones, and resource allocation. 

• Coordinate and collaborate with cross-functional teams to ensure project success. 

• Monitor project progress and make adjustments as necessary to ensure successful project delivery. 

• Identify and mitigate project risks and issues. 

• Communicate project status, updates, and outcomes to stakeholders and senior management. 

• Ensure all projects adhere to company standards and best practices. 

• Provide exceptional customer service and support to clients, addressing their needs and resolving issues promptly. 

• Foster a positive and collaborative team environment. 

• Assist in the development and implementation of customer service policies and procedures. 

• Mentor and provide guidance to junior customer service representatives. 

Qualifications: 

• Bachelor's degree in Business Administration, Project Management, or a related field. 

• Minimum of 3-5 years of experience in customer service, with a focus on project management. 

• Fluent in Spanish

• Proven track record of successfully managing complex projects. 

• Strong leadership and team coordination skills. 

• Excellent communication and interpersonal skills. 

• Ability to work effectively in a fast-paced, dynamic environment. 

• Proficiency in project management software and tools. 

Skills: 

• Strong organizational and multitasking abilities. 

• Problem-solving and critical-thinking skills. 

• Ability to manage multiple projects simultaneously. 

• Attention to detail and a commitment to quality.