Flight Control Shift Supervisor

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Grade: 20K

Internal Posting Closes at midnight on 05/11/2026

The Flight Control Shift Supervisor is responsible for maintaining operational control for UPS domestic and international flights. Ensures flights comply with Federal Aviation Administration (FAA) regulations and company policies and procedures. This position ensures proper personnel and equipment availability, analyzes weather conditions, monitors operational performance, and implements contingency plans. Supervisees dispatchers and administrative assistants within the department.

Key Responsibilities

• Monitor and analyze adverse weather impacting flight operations; develop and implement operational plans to maintain safety and efficiency.

• Ensure adequate Flight Control staffing and properly functioning equipment on each shift.

• Verify all flights are properly assigned and, if qualified, issue EWINS Flight Movement Forecasts in accordance with policy.

• Investigate, document, and report operational incidents and irregularities as time and circumstances permit.

• Direct Flight Operations contingency plans during major disruptions, including weather events, natural disasters, labor actions, or civil disturbances.

• Monitor overall airline operational performance and provide corrective recommendations to the Flight Control Shift Manager.

• Maintain accurate daily operational briefings and irregularity reports.

• Communicate known or anticipated operational issues, including ATC delays, weather impacts, or staffing concerns.

• Perform UPS Aircraft Dispatch ATS duties, if qualified.

Administrative Responsibilities

• Maintain adequate shift coverage for Flight Control Aircraft Dispatchers.

• Review, investigate, communicate, and file all Irregularity and Information Reports for the assigned shift.

• Administer initial and annual Aircraft Dispatcher competency evaluations, as directed.

• Conduct assigned annual Flight Control audits and Team Leader Assessments (TLAs).

• Participate in daily operational meetings.

Required Skills & Qualifications

• FAA Aircraft Dispatcher Certificate, with ability to complete certification as a Flight Control Aircraft Dispatcher authorized to exercise operational control of UPS flights.

• Minimum of three (3) years of aviation experience.

• Demonstrated high level of accuracy and attention to detail.

• Experience with airline operations and legacy systems; solid fundamental PC proficiency.

• Strong written and verbal communication skills with the ability to work independently in a fast‑paced, high‑pressure environment.

Note: This position may provide opportunities to support assignments within MEL, Flight Control Standards, Flight Planning Support, or ATC.

Federal Aviation Administration required Drug Testing Information (FAA):

As part of the UPS pre-employment process for a safety sensitive position, a drug screen is required.  UPS Must receive a negative test result before you can be put into a safety sensitive position (14 CFR Part 120.107)

Please be advised that you will be tested in accordance with 14 CFR Part 120.109(a)(5) and 14 CFR 120 Subpart E to determine the presence of marijuana, cocaine, opiates (including codeine, heroin-6AM, morphine), opioids-hydrocodone, hydromorphone, oxycodone & oxymorphone, phencyclidine (PCP), and amphetamines/methamphetamines (including MDMA, MDA) or metabolites of these drugs.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual