Revenue Manager, High Efficiency Support- RMCC Americas
HiltonAbout the role
Job Number:
COR015EY)Work Locations
: Hilton - Revenue Management - Dallas 15305 N Dallas Parkway Suite 600 Addison 75001***This role is based at one of our corporate offices in McLean, VA or Dallas, TX***
This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Revenue Manager, you will report to the Assistant Director on the High Efficiency model and support your hotel teams consistently grow market share and outperform competitors.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Oversee, organize, execute and communicate revenue strategies and performance at scale for a large portfolio. You will use Portfolio Revenue Management (PRM) and RMCC reports and tools to accomplish these goals.
- Provide high-quality customer service for our hotel partners, addressing escalated questions and concerns. You will monitor and improve customer satisfaction and engagement utilizing CRM system and tools.
- Provide insights and discuss future targets relating to booking pace, performance statistics, and other hotel-specific goals. You will partner with Performance Support to implement related RMCC central actions.
- Validate the portfolio forecast and consider displacement for transient and group business by considering new Special Events and group opportunities in partnership with the hotel.
- Manage and support Sr. Revenue Specialists in the accomplishment of the High Efficiency team and portfolio goals. You will help develop Sr. Revenue Specialists in their revenue management and leadership skills through regular meetings and feedback.
How you will collaborate with others:
- Coordinate and assist with departmental projects that support the RMCC-Americas, High Efficiency model and RMCC 2.0 objectives.
- You will develop constructive and cooperative working relationships with Revenue Ana
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