Global Technical Services Lead

Job Title

Global Technical Services Lead

Job Description Summary

Responsible for the development, implementation and compliance of policies and procedures for the maintenance and operational uptime of mission critical facilities mechanical, electrical, plumbing, life/safety, and Energy Management systems with a strong focus on Critical System programs and operations. Interacts and coordinates with building management, engineers, and IT for the Americas. Leads the Technical Services Group consisting of Business Continuity Management, Energy, Sustainability, and Critical Environments i.e. Critical Infrastructure Rooms (CIRs), Critical Environment Rooms (CERs), & Critical People Space (CPS) across Americas supporting 4.3 million square feet of real estate. In conjunction with senior leadership develops strategic plan for delivery of consulting services aligned with contract requirement and identifies opportunities to drive revenue growth within the integrated facility management (IFM) model with direct line reporting of Technical Services Latin America Manager and dotted line reporting to FM engineering support teams. Leverages differentiation opportunities by introducing industry best practices, new technologies, and standardized processes & procedures to reduce operational implementation variances across countries. Optimize existing processes for consistency in incident reporting, standardization of business continuity efforts, and compliance with federal, state, local, and client specific technical building requirements (TBR).

Job Description

Responsibilities

• Provide critical operations leadership and support and technical oversight for all facilities assigned, which may include remote field offices. Ensure that facilities are operated and maintained cost effectively, safely, efficiently and in first class condition. Ensure proper engineering procedures and standards are being practiced and maintained
• Provide technical oversight for the design and implementation of the preventative maintenance program in accordance with manufacturer's recommendations, current industry practices, and Cushman & Wakefield's guidelines as outlined in C&W's Policies & Procedures manuals and subsequent revisions. Analyze equipment downtime ramification and develop contingency plans in the event of equipment failure. Supervise system overhauls or retrofits. Develop and oversee hazardous materials control policies and procedures
• Ensure that all critical and major technical work is carried out according to code and building standards, that certificates of insurance are correct and in place, and that all work is in compliance with the building owner's or client's requirements
• Ensure that all equipment is maintained in accordance with the manufacturer's recommendations and/or Cushman & Wakefield Policies & Procedures by performing periodic inspections of all major equipment and by keeping a close check on the introduction of new equipment
• Review operations, maintenance and capital improvements of all Life Safety, Mechanical, Electrical, Plumbing, HVAC, and Elevator systems required to operate the facilities
• Provide leadership and management support to facility management and technicians who have the responsibility for day to day operations and maintenance of the building support systems (heating, ventilation, electrical distribution system, plumbing, fire suppression system, etc.)
• Recommend and implement critical systems policy and procedures including industry compliant MOPs, SOPs and Change Management processes
• Be responsible to the General Manager for budget control and forecasting of contracts and major operations related to critical operations
• Report abnormal or critical conditions immediately to the relevant C&W Facility Management and the General Manager
• Review all plans for adding or upgrading new equipment, infrastructure, building improvements, and the like, interface with applicable building management and operational staff, provide technical guidance and leadership, and interact and oversee contracted labor and vendors
• Develop and deliver training methods, materials and programs relative to building operating standards

Requirements

• Bachelor's degree in engineering (electrical or mechanical), architecture, or real estate is preferred

• A minimum of 5 years of extensive experience in managing building infrastructure systems

• Good technical knowledge in electrical systems, electrical generation/distribution, HVAC (specific to the environment), IT systems and environments, environmental regulations, local building codes, fire and safety systems, preventive and predictive maintenance and diagnostic equip