Applications Administrator

Company Description

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy & Beyond we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of: Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential

Job Description

The Applications Administrator is a key member of our organization responsible for supporting field applications and internal users. This role will focus on basic troubleshooting and internal inquiry resolution through problem solving, appropriate escalations, communications, customer service, administrative duties, and other general IT support functions.

• Serve as liaison between field users and leadership

• Administer and maintain accounts and permission access to internal applications

• Deliver exceptional customer service to internal and external stakeholders

• Resolve and route inquires to appropriate team for resolution

• Support information technology project coordination

• Onboard new users with appropriate user profiles

• Participate in internal customer response sessions to gather feedback

• Audit active user list to ensure accuracy

• Assist with data migration for system continuity 

• Ensure accuracy of user data across systems

• Provide new and continuing user training on basic and advanced actions

• Support the implementation of new platforms and recurring updates 

• Complete assigned tasks at the direction of IT Leadership

• Performs other related duties as assigned

Qualifications

• Education: Bachelor’s Degree in Information Technology or related field

• A minimum of 2 years in business application or desktop support

• Experience implementing new platforms to virtual user groups preferred

• Desired experience in training remote users in individual and group settings

• Skills: Communicates clearly and concisely, verbally and in writing, establishes and maintains internal end user relationships, builds trust by consistently meeting and exceeding expectations

• Ability to sustain prolonged sitting and extended computer use.  Requires working under some stressful conditions to meet deadlines and make quick independent decisions. 

This role is based in Flower Mound, TX with a general schedule of Monday - Friday, 8:30am - 5:30pm

Additional Information

WHY YOU WILL LOVE WORKING AT T&B!

• Generous benefit Package: 
• Medical, Dental, Vision, and Disability
• Company Paid- Life Insurance
• 401K with company match
• Company Paid Short-Term Disability
• HSA and FSA options
• Paid Maternity/Paternity Leave
• Employee Assistance Program 
• Employee Recognition