Customer Support Specialist

About HelloGov AI

HelloGov AI is a Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registrations — making them faster, easier, and stress-free through our marketplace of trusted couriers.

Located in the heart of Brickell, we’re building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.

Role Overview

At HelloGov AI, 90% of customer interactions are handled by our AI platform. You’ll join a dedicated team of about 25 specialists who manage the escalation and callback cases that require a human touch.

As a Customer Support Specialist, you’ll provide fast, clear, and compassionate assistance over the phone, managing a high volume of outbound calls (200+ per day) while maintaining quality and professionalism. This is an ideal role for someone who thrives in a fast-paced, tech-driven environment and wants to grow with a rapidly scaling AI company.

Requirements

Responsibilities

• Handle AI-assigned escalation calls, resolving customer concerns quickly and empathetically.
• Guide customers through government service applications (e.g., passports, visas, registrations).
• Maintain accuracy, efficiency, and empathy on every call.
• Document customer insights to help improve AI workflows and the user experience.
• Collaborate closely with teammates and product teams to identify patterns and refine processes.

Qualifications

• 1+ years of experience in a customer-facing or call center environment (high volume preferred).
• Strong verbal communication and professional phone presence.
• Comfortable using CRM and AI-driven tools (training provided).
• Ability to multitask, stay organized, and perform under pressure.
• Positive, team-oriented attitude with a focus on problem-solving.
• Bachelor’s degree preferred but not required.
• Must be legally authorized to work in the U.S. (background check required).

Benefits

Compensation & Benefits

💰 Salary: $40,000–$50,000 per year (based on experience)
🚗 Parking pass provided
🍳 Complimentary breakfast and snacks
📈 Growth opportunities within a high-performing startup
🩺 Aetna Health, Vision, and Dental Insurance

Work Environment

• Monday–Friday, 9:00 a.m. – 6:00 p.m. EST
• On-site in Brickell, FL (33131) — no hybrid or remote options
• Join a tight-knit team of 25 professionals who handle escalations collaboratively in a fast-paced, supportive environment.

Why Join Us

At HelloGov AI, you’ll be part of a cutting-edge company where AI handles the routine — and you handle what truly matters. You’ll play a key role in ensuring every customer receives exceptional service when it’s needed most — backed by a supportive team and powerful technology.