VP ,Product Management, Services

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Job Title

VP ,Product Management, Services

The VP of Product Management for the Services vertical is responsible for defining and executing the product vision, strategy, and roadmap for service-based businesses. This executive leader will build software and financial products that enable appointment-based, field service, professional services, personal care, wellness, home services, and other service-oriented businesses to efficiently manage and grow their operations.
 

The role will own a comprehensive Services platform that combines point-of-sale, scheduling, payments, customer engagement, subscriptions, invoicing, mobile workforce management, AI-powered automation, and embedded financial services into a seamless commerce experience. This leader will work across Engineering, Design, Sales, Marketing, Operations, Risk, Customer Success, and external technology partners to deliver differentiated commerce solutions that drive customer growth, merchant retention, and revenue expansion.
 

What You Will Do:
Product Vision & Strategy

• Develop the long-term vision and product strategy for the Services vertical.  

• Build a differentiated platform serving appointment-based and service-oriented businesses. 

• Define investment priorities aligned with Merchant Solutions growth strategy. 

• Identify emerging industry trends and customer opportunities.

• Drive platform expansion through new software capabilities and financial services.

Product Portfolio

• Own the complete Services product portfolio, including:

  • Appointment scheduling

  • Calendar management

  • Mobile POS

  • Field service management

  • Invoicing and estimates

  • Customer relationship management

  • Memberships and subscriptions

  • Digital payments

  • Mobile workforce tools

  • Team scheduling

  • AI-powered business automation

  • Embedded lending and financial services

  • Customer communications and marketing automation

Product Development

• Lead end-to-end product management from concept through commercialization.

• Partner with Engineering to build scalable, cloud-native solutions.

• Deliver seamless experiences across mobile, desktop, and in-person interactions.

• Leverage AI to automate scheduling, customer communications, staffing, and operational workflows.

Customer Experience

• Create intuitive workflows that reduce administrative burden for business owners.

• Improve customer booking experiences.

• Simplify payments and financial management.

• Enable merchants to manage their businesses from anywhere.

Commercial Leadership

• Own Services product financial performance in partnership with the Commercial Organization.

• Develop pricing and packaging strategies with the Product Marketing Team.

• Increase merchant adoption and customer lifetime value

• Drive product-led growth initiatives.

• Support Sales with compelling product positioning.

Cross-Functional Leadership

• Lead a high-performing product organization.

• Partner across Engineering, Marketing, Customer Success, Finance, Risk, Operations, and Sales

• Build strong relationships with strategic partners and ecosystem providers.

What You Need to Have:

• 12+ years in Product Management.