Aftermarket and Technical Support Leader-NAM

Aftermarket and Technical Support Leader-NAM

Would you like to continue your career with a global technology company?

Join our team!

At Baker Hughes, our purpose is clear.  We take energy forward making it safer, cleaner and more efficient for people and the planet.  Our Industrial and Energy Technology (IET) teams operate across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. We have developed a suite of solutions which helps our clients with asset performance management, process optimization and energy management solutions.

Partner with the best

The Regional Service Enablement Manager leads service operations for Baker Hughes Masoneilan & Consolidated product lines in NAM. The role will work closely with our channel partners and sales organisation to maximise growth opportunities by working with end users to target services work, parts solutions upgrades and software solutions selling. He/she will be part of the North America Aftermarket and Technical Support leadership team.

As an Aftermarket and Technical Support Leader you will be responsible for:

• Collaborating with Valves Aftermarket global leadership and North American region sales leaders to support growth initiatives around our partners enablement and product upgrades.

• Working with Services management and Product line teams to set strategic direction for process & continuous improvement initiatives of all work processes across your region and support department.

• Developing and maintaining service policies, procedures and service agreements related to all aspects of service operations including financial review processes, escalation processes, customer surveys and compliance with standard guidelines.

• Support our Channel Partners on Turnaround planning and execution

• Drive growth in valve Penetration and Service Ratio in NAM.

• Working with team to optimize field service capacity planning and modeling.

• Expand Capabilities to support Aftermarket Field Service activities on different applications (LNG, Downstream, Power, Nuclear, etc.)

• Focal Point for technical support and laisse with VTC to ensure customer requirements on met

• Ensure that all the HSE and Quality procedure are followed in accordance with Country, End User and Company policies.

• Drive installed base evaluation / penetration and strategy for service enablement and Authorized Service Provider involvement.

• Support delivery of the Audit Trainings / Digital courses to enhance impacts for Service Team and Partners

• Staying current on new third-party vendor product offerings and BH functionality planning to assist prospects as they are evaluating new releases.

• Conducting periodic review of the BH Win/Loss data to assess current process and recommended improvements to the implementation process.

Fuel your passion

To be successful in this role you will:

• Have a bachelor’s degree or relevant work experience

• Have 5+ years of experience in Field Services or Sales or Commercial w/Valves (control valve experience preferred).

• Have experience in aftermarket sales for a highly engineered product

• Have a proven ability to deal with executives at all levels.

• Demonstrate experience working in a team-focused environment.

• Demonstrate success in driving process improvement across the services business.

• Project success driving cross-business / functional teams to drive service excellence.

• Demonstrate leadership, coaching, and team-building skills.

• Have excellent verbal and written communication skills, including formal presentations.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns.

• Fully remote role with up to 50% travel

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know w