Publication Operations Specialist (PeerJ)

Company Description

Taylor & Francis Group is an Informa business.

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high-quality, peer-reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

This mid-level position helps authors, peer-reviewers, and Academic Editors as we move submissions through peer-review, into production and ultimately to final publication via our Content Management System. This role is conducted entirely online. It includes checking manuscripts to ensure they are complete and adhere to our guidelines; troubleshooting and fixing various aspects of the peer-review process; light copyediting of accepted articles before publication to ensure compliance with house style; coordinating with reviewers, authors, Academic Editors and typesetters and responding to their queries; communicating with authors and reviewers.

What you'll be doing:

The job holder will be expected to make independent decisions regarding complex logistical and workflow issues; will be able to train and mentor new staff; manages junior staff; and will be able to advise and deputize for the Head of Publishing Operations.

• Depending on the exact responsibilities of the individual:
  • Complete internal checks on resubmissions
  • Accepted article “V1” checking; & “V2/V3” checking
  • Approval / disapproval and processing, of Major and Minor Corrections on publications
  • Minor copyediting as needed
• Author correspondence
• Responsible for some training of new staff and supervision of staff in their exact job area
• Resolving issues that arise for both internal and external stakeholders, in a timely fashion.
• Cross trained, and able to provide staffing coverage across the team
• Answer emails/customer service inquiries via Freshdesk and email
• Provide feedback on internal checks completed by others
• Proactive follow up with authors with submissions that have author list discrepancies
• Responding to waiver requests
• Answering author enquiries regarding any changes that they need to make to their submissions to meet technical requirements
• Conducting resubmission technical checks and providing feedback to external freelance partners regarding their own resubmission technical checks
• Working with authors to ensure that they have answered all of the queries of our technical checks
• Assisting with documentation
• Collaborating on workflows and processes. Expected to proactively suggest and be capable of implementing, new efficiency improvements
• Liaison and collaboration with colleagues primarily in the Editorial group

Reporting to the Head of Publishing Operation

Qualifications

What we're looking for:

• Excellent English comprehension and communication skills (written and verbal)
• Proficiency with text document programs (most importantly MS Word)
• Proficiency working with PDF editing tools
• Demonstrated organizational skills (the ability to prioritize and meet deadlines)
• Excellent attention to detail
• A university degree or equivalent is preferred
• Good analytical, decision making and problem-solving skills.
• The potential ability to mentor and supervise other contributors
• Ability to work independently, contribute to building a positive team spirit and support everyone’s efforts to succeed.
• 6+ years of experience in STM (‘Scientific, Technical and Medical’) academic publishing in this operational area
• Able to complete their assignments in a timely manner
• Self-directed
• Demonstrate good judgment (using common sense, logic, and problem-solving skills)
• Capable of