Project Transformation Manager- Strategic Operations

Step into a pivotal role as Project Transformation Manager—where you’ll lead high-impact initiatives, drive industry-shaping change, and collaborate with top talent to deliver transformative results.

 

As a Project Transformation Manager in the Strategic Operations team, you will lead high-impact initiatives and drive transformative change across strategic projects. You will be an individual contributor, responsible for execution, partnering with cross-functional teams to challenge conventional approaches and deliver business results. You will be a big-picture thinker,  a proactive leader, and a strong communicator. 

 

Job Responsibilities

• Lead transformation of strategic plans into impactful programs and projects for Merchant Services Client Onboarding and Servicing.
• Execute and oversee initiatives, ensuring alignment with business strategy and timely delivery.
• Partner with workstream leads, Program & Transformation Director, and cross-functional teams to manage dependencies and cross impacts.
• Collaborate with VPs and program leaders to ensure consistency and alignment across the program.
• Identify risks, opportunities, and process improvements with end-to-end business thinking.
• Escalate significant risks and issues for timely resolution and maintain momentum on deliverables.
• Use data analytics and visualization to monitor progress and guide necessary adjustments.
• Build and manage relationships across teams, fostering continuous learning and effective delegation.
• Communicate complex challenges and solutions clearly to senior management, stakeholders, and project teams.
• Develop visuals and presentations to articulate project status, risks, and recommendations.
• Foster a culture of innovation, continuous improvement, and creative problem-solving.

Required Qualifications, Capabilities, and Skills

• Proven ability to lead and manage complex programs or projects, delivering results across various business units, typically demonstrated through 7+ years of relevant experience in program management, business transformation, or consulting.
• Demonstrated ability to identify and manage cross impacts, dependencies, and risks in a multi-workstream environment.
• Strategic thinker with the ability to see the big picture, connect dots, and anticipate business needs.
• Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and business audiences.
• Advanced proficiency in the use of technology to support project execution.
• Experience collaborating across business, product, technology, and operations teams.
• Highly disciplined, self-motivated, and agile delivery-focused, with the ability to work independently and escalate appropriately.
• Extensive experience in conflict management, with the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategies.

Preferred Qualifications, Capabilities, and Skills

• Experience in Merchant Services, client onboarding, or servicing programs.
• Familiarity with financial products and services, including payments, controls, and risk management.
• Ability to create high-quality senior/executive level program materials that clearly articulate the journey of the program, drive executive decision-making, and highlight where executive support is required.
• Willingness to travel as needed to participate in key partner discussions.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring proc