Field Service Technician

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our products? Then we have an interesting position in Grundfos for you. 

 

Grundfos is seeking a Field Service Technician. The Field Service Technician is responsible for the execution of the repair and maintenance work as agreed with the customer. The Technician will be responsible for customer satisfaction in the assigned market, is technically accountable and works well independently or together with ASP to address customer requests in an efficient and professional manner. This position reports directly to the Head of Service & Solutions and will operate daily out of the Aurora, IL facility. 

 

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.

 

Your main responsibilities: 

 

• Dissembles/reassembles, inspects, trouble-shoots, repairs and replaces pump systems and accessors in shop or in a field service.
• Advises the customer about shortcomings and offers solutions to these problems.
• Assists their manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues.
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, etc.)
• Master’s the use of service tools and equipment.
• Registers the identified product quality issues in the Service used systems.
• Assists in project execution – installation support, commissioning, diagnosis, reporting and other associated repair processes.
• Executes the agreed maintenance services and SLA for service agreements.
• Prepares inputs for quoting out-of-warranty repairs.
• Makes a risk assessment for every task and reports matters related to Safety, Health and Environment.
• Continues learning and development to build up hands-on service capability.

 

Your background:

 

We imagine that you have: 

 

• A technical education degree or certification in electrical or mechanical engineering is highly preferred.
• A minimum of 2+ years of work experience in the pump industry or a comparable environment.
• Experience with pump technology is highly preferred.
• Previous SAP experience is preferred.
• Ability to participate in and work with processes or projects within the service environment.
• Strong ability to work well with others and deliver results that meet customer expectations.
• Must be able to travel up to 50% of the time and work in the Field with short notice.
• The ability to operate daily out of the Aurora, IL facility.

 

What’s in it for you? 

 

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. 

 

In addition, your day-to-da