Business Development Representative (Fortinet) - CCA

Job Description:

The Business Development Representative (Fortinet) for our CCA (Caribbean Central America) Organization is responsible for maintaining customer relationships, driving vendor initiatives, supporting partner enablement activities, and managing vendor pipelines.

Act as a subject matter expert (SME) on products and programs for the sales organization.

This role focuses on the growth and enablement of partners by conducting outbound calls, following up on leads and pipeline opportunities, closing deals, profiling partner accounts, and expanding relationships beyond the main contact.

“Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.”

Candidates also from Guatemala, EL Salvador, Honduras, Nicaragua & Panama are encouraged to apply.

What You’ll Do:

• Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues.

• Provide excellent customer service and support, serving as a primary point of contact for customer consultations.

• Collaborate with vendors to develop and execute strategic initiatives that drive business growth.

• Support partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge.

• Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle.

• Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.

• Develop in-depth knowledge of vendor products, programs, and industry trends.

• Act as a subject matter expert (SME) on vendor offerings, providing guidance and support to the sales organization.

• Analyze data and metrics to identify areas for improvement and implement strategies to drive results.

•  Use creative problem solving as well as providing technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, service.

• Provide education and technical guidance for product alternatives, cross-reference assistance, and support to the customer.

• Actively participate in the sales team customer account planning and review process.

• Conduct customer consultations and provide vendor training as a subject-matter expert

• May attend industry specific business training from vendors.

• Performs other additional duties as assigned.

What We’re Looking For:

• High School Diploma required.

• 1+ Years of relevant work experience.

• Proficient in English (level B2 or higher) required.

• Full knowledge of assigned product / service line.

• Gaining understanding of organization's entire product / service line.

• Works on small to mid-size accounts of moderate complexity.

• Works with some supervision.

• Perform and perfects sales and service tasks and procedures under self-direction.

• Build relationships directly with customers to broaden the customer base and increase sales.

• Actions impact the success of the entire work group.

• Failure to accomplish goals or meet customer expectations will result in failure of the work group to meet goals.

Other Education/Certifications:

• 1+ years of relevant experience preferred, with an associate's degree in business, marketing, or related fields preferred

• Willingness to travel as needed.

Working Conditions:

• Professional environment (Remote).

• Occasional non-standard work hours or overtime as business requires.

• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What’s in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity t