Shore Excursion Manager (M/F) - Seagoing Position - German Speaker

Company Description

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

Job Description

General Responsibilities 

• To recommend and sell tour activities to Guests and making the most of their shore side experience and to offer suggestions and recommendations to all Guests regarding all our ports of call.  

• To escort and participate on tours as needed to ensure the tour operates to the Guest’s and Mystic Cruise’s standards. 

• Manage the Shore Excursion Team and the daily Tour Office operation, ensuring that the desk is manned at all times when the office is open.  

• To answer any Guests questions regarding tours, ports or individual private requests in a courteous and professional manner. 

• Conduct regular Shore Excursions Presentations to the guests with PowerPoint to stimulate sales. 

• To provide Guests with the most updated information with regards to tours (such as, but not limited to changes, cancellations etc.) in the form of a letter or a flyer and to distribute it accordingly in a timely manner. 

• To send out Tour Order Forms to all In-Transit Guests prior to the beginning of the upcoming cruise, along with a letter containing information on the turn-around port. 

• Check and be responsible for any material distributed to the guests from the Shore Excursion Department. 

• Ensure the Booking forms and any relative material is printed and supplied to the Housekeeping department for embarkation delivery into the cabins as well as additional materials needed during each voyage.  

• To liaise with relevant Department Heads about the number of Guests participating on tours. 

• To attend when possible any functions/social events onboard to increase guest interaction and help with onboard ratings. Except in exceptional cases when a cruise is very busy or when office hours don’t allow it. Not all Shorex staff need to be at an event at the same time but it’s important that at least one ShorEx always attends functions and talks to the guests to gauge their satisfaction with our tours and service.  

• Must be able to cross-train the Assistant Shore Excursions Manager for vacation cover or for promotion to the Expedition class ships.  

• Prepare the disembarkation groups and send out the luggage tags with letters for each cruise as required.  

• Other responsibilities, as assigned, but not limited to the above. 

Operational Responsibilities 

• Ensure that every bus or tour group is escorted and that the onboard team is organizing the escorting duties as required for each port of call. Escorting is an essential part of the duties to be organized and prepared by the Assistant Manager who needs to ensure escorting materials and procedures are followed as outlined in the Hotel Operations Manual.   

• Follow proper communication procedures as outlined in the Hotel Operations Manual to ensure proper communication channels are followed at all times to keep all onboard departments and shoreside management up to date on all matters that directly or indirectly affecting their operation. 

• To ensure that any Maintenance issues in work areas are reported in a timely manner and that the work orders are followed up on accordingly. 

• To adhere to all Company Policies and Procedures, Manuals and Directives. 

• Maintain all records and upcoming voyages in MXP as needed 

• To be responsible for the daily dispatching of tours and coaches in each port of call. 

• Communicate daily with Tour Operators as needed for each port to ensure all arrangements are in place for all tour arrangements. 

• To prepare items such as, but not limited to tour packages, briefing materials and manifests etc. to ensure that tours run accordingly to guest satisfaction. 

• To create Port Description sheets for each port of call, (containing the most updated information regarding attractions, opening hours and logistics etc.) of the particular port. 

• To do research, to write and to record lectures for broadcasting, including significant sights and touring options as well as corresponding pictures. 

• To create the Tour Order Forms for current & upcoming cruises with the most updated dispatch times and/or operational changes.  

• Ensure all handover notes are completed and that at least the next 2-3 voyage