68065019 - SYSTEMS PROGRAMMING CONSULTANT / MONITORING AND AUTOMATION ADMINISTRATION

Requisition No: 851577 

Agency: Agency for Health Care Administration

Working Title: 68065019 - SYSTEMS PROGRAMMING CONSULTANT / MONITORING AND AUTOMATION ADMINISTRATION

 Pay Plan: Career Service

Position Number: 68065019 

Salary:  $2,596.15 - $2,884.62 Biweekly 

Posting Closing Date: 05/05/2025 

Total Compensation Estimator Tool

Systems Programming Consultant / Monitoring and Automation Administrator

Office of FX Program Administration (FXPA)

State of Florida Agency for Health Care Administration

This position is located in Tallahassee, FL or AHCA Field Office locations

 

Position Overview and Responsibilities

This position serves as Monitoring and Automation Administrator for the Technical Architecture Unit, in the Office of Florida Health Care Connections (FX) at the Agency for Health Care Administration.  The Monitoring and Automation Administrator is responsible for the continuous monitoring of the organization's FX solution infrastructure, ensuring the health, performance, and availability of critical systems and applications. This role involves setting up and managing monitoring tools, responding to alerts, and working closely with FX solution partners and IT teams to troubleshoot and resolve issues. The Monitoring and Automation Administrator plays a key role in maintaining optimal system performance and minimizing downtime through proactive monitoring and timely intervention.  This position reports directly to the FX Operations Manager.

 

Key Responsibilities:

• Monitoring and Alerting:
  • Implement and configure monitoring tools to track the performance, availability, and security of servers, networks, interfaces, applications, and databases.
  • Set up thresholds, alerts, and notifications to detect potential issues before they impact operations.
  • Continuously monitor system performance metrics and logs to identify abnormalities or deviations from baseline performance.
  • Utilize monitoring tools to focus troubleshooting on specific modules in a diverse, module based solution architecture.
  • responsible for the day-to-day operations, maintenance, and support of the Managed File Transfer (MFT) and The Enterprise Job Scheduling (EJS) platforms.

 

• Incident Response:
  • Respond promptly to monitoring alerts, diagnosing and resolving system issues to minimize downtime.
  • Escalate critical incidents to appropriate teams and work collaboratively to resolve them.
  • Document incidents, manage root cause analyses, and resolutions for future reference and continuous improvement.

 

• Performance Optimization:
  • Analyze performance data to identify trends, bottlenecks, and areas for improvement.
  • Recommend and implement tuning and optimization measures to enhance system performance and reliability.
  • Collaborate with solution partners, and system administrators to optimize application and database performance based on monitoring insights.

 

• Tool Management:
  • Manage and maintain monitoring tools and platforms, ensuring they are up-to-date and configured correctly.
  • Evaluate and implement new monitoring tools and technologies to enhance the monitoring capabilities of the organizatio