Scheduling & Customer Service Associate

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Scheduling & Customer Service Associate 
Summerville, SC
 

 

Interested to learn about Voith? Check out our video "Voith careers" on YouTube.

 

Reasons you’ll love working here: 

• Flexibility with Work/Life Balance 
• Competitive Compensation and Benefits Package 
• 401K with generous company match 
• Climate-Neutral Footprint Worldwide 
• Tuition reimbursement 

 

 

Summary 

In this position, the Scheduling and Customer Service Associate will be responsible for all aspects production scheduling and external customer service. Will be front line contact for all scheduling and customer service topics to intracompany and external customers. Will foster a cooperative relationship with other key stakeholders such as production, quality, R&D, and technical services.

 

Responsibilities 

• Fulfill role of primary point of contact for customer interactions and respond promptly to customer concerns and inquires
• Manage customer orders from entry through production, shipment, and final closure
• Develop and maintain the production schedule based on customer demand, manufacturing capacity, inventory, and material availability.
• Monitor production progress and adjust daily schedules as needed to optimize efficiency and resource utilization.

• • • Coordinate with Materials, Production, Quality, Warehouse, and Logistics to support on-time delivery
    • Identify potential supply interruptions and develop risk-mitigation or contingency plans
    • Proactively communicate schedule changes, delays, and delivery risks to customers and internal stakeholders
    • The requirements listed in this job profile are representative of the management’s assignment of essential function, with knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
       

 

SUCCESS FACTORS (Knowledge, Skills and Abilities Required)

 

Manage and influence

• Knowledge of monofilament industry experience is highly preferred but not required.
• Ability to solve problems effectively
• Ability to minimize human errors
• Excellent leadership and interpersonal skills, strong people person in order to develop and work with stakeholders at all levels inside the business and external customers
• Rely on experience and judgment to plan and accomplish multiple priorities simultaneously
• Provides timely and relevant updates to management
• Applies time management techniques on a daily basis to accomplish tasks

 

Drive and execution

• Results orientated
• Proactive to potential issues and ability to provide alternative solutions
• Use of data and facts to support decision making.
• Identify opportunities to reduce manual work, improve communication and increase delivery reliability.
• Conducts themselves in a professional manner at all times

 

Communication and p