Financial Aid Counselor, Associate

Job Summary/Basic Function:

Provide service to students and families by guiding them through the aid application process, handling professional judgement decisions, and perform job functions related to those services.

Department Overview:

Boise State University Financial Aid and Scholarships Department has a results-driven work environment where all employees treat each other with respect, develop themselves personally and professionally, support team efforts, and are accountable for their actions. Many efforts including leadership coaching and training are taking place to grow a department where you will enjoy working.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

Essential Functions:

60% of Time the Financial Aid Counselor, Associate must:

• Advise and counsel students and families on the financial aid process and special circumstances for individual applicants
• Advise on student loan consolidation and loan repayment options
• Process financial aid requests
• Participate in outreach activities
• Evaluate and review financial aid awards, process documents, respond to student requests
• Remain current in knowledge and understanding of regulations and technology changes

35% of Time the Financial Aid Counselor, Associate must:

• Financial Aid Counseling
• Conduct financial aid counseling directly with students, parents, faculty and staff to understand their financial aid eligibility, navigate the various processes, and answer individual questions via a multi-line phone system, e-mail and in person.
• Interaction with Technology
• Understand and use technology systems including but not limited to: Common Origination and Disbursement, National Student Loan Data System, FAAccess to CPS online, EdConnect, Electronic Loan Management (ELM), PS Campus Solutions, Perceptive Content, etc.
• In collaboration with the Systems team, assist in testing of enterprise resource management systems setup, upgrades and modifications.
• Outreach Activities
• Develop and present informational financial aid programs and community outreach events to local high school students, families and various other groups.
• Supervision/team management
• Provide training, direction, feedback, and evaluations to direct reports (if assigned) and/or leading a project team in collaboration with supervisor (N)

5% of the time the Financial Aid Counselor, Associate will perform other duties as assigned.

Knowledge, Skills, Abilities:

• Decision making skills
• Attention to detail
• Ability to work independently or in a group
• Strong communication skills

Minimum Qualifications:

Bachelor’s degree or relevant experience

Salary and Benefits:   Salary is $49,732.80 annually. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 9.27% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other 

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  Boise State University

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