Security Operations Supervisor

Securitas Security Services USA, Inc is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: to help make your world a safer place. With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking an experienced and dedicated Security Operations Supervisor to oversee key client sites in Richardson, TX. This critical leadership role is responsible for driving exceptional service delivery through strategic planning, strong client engagement, and effective team development. The Security Operations Supervisor will manage all daily security operations, ensuring staffing, scheduling, and service execution meet both company standards and client expectations. Working closely with the client, this leader will proactively assess needs, coordinate operational activities, and support ongoing projects to maintain a secure and efficient environment. The ideal candidate will foster a high-performing team by providing consistent coaching, training, and support while promoting a positive and professional work culture. This position requires excellent communication, sound judgment, and the ability to manage resources effectively in a fast-paced environment. With a strong focus on accountability, compliance, and continuous improvement, the Security Operations Supervisor plays a vital role in ensuring our organization consistently delivers the highest level of quality, reliability, and client satisfaction.

Compensation and Benefits:

We believe in investing in our people. When you join Securitas, you’ll receive:

✔ Competitive Salary: $65,000 Annually

✔ Comprehensive Benefits Package:

• Medical, dental, vision, and life insurance

• 10 accrued vacation days, 4 personal holidays, 6 sick days

• 401K with company matching

✔ Career Growth: Continuous training and leadership development programs.

✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Responsibilities:

Team Leadership & Supervision:

1. Supervise and coordinate the activities of security personnel, including guards and security operators.

2. Manage staff schedules to ensure adequate coverage and optimal security at all times.

3. Conduct regular briefings and training for security staff on emergency procedures, safety protocols, and incident response.

Access Control & Facility Security:

1. Oversee the implementation of access control measures to secure facilities and restricted areas.

2. Monitor the use of security equipment, including CCTV systems, badging systems, alarms, metal detectors, and access control systems.

3. Conduct regular security audits and inspections to identify vulnerabilities and recommend improvements.

Incident Management & Response:

1. Respond promptly to incidents, such as security breaches, thefts, or emergencies, and coordinate appropriate actions.

2. Conduct initial investigations into incidents and prepare detailed reports for senior management.

3. Collaborate with law enforcement and emergency responders as needed.

Policy & Compliance Enforcement:

1. Ensure all security protocols and procedures are followed by security personnel.

2. Maintain compliance with company policies, safety regulations, and local laws.

3. Regularly review and update security policies and procedures to reflect best practices and emerging threats.

Communication & Reporting:

1. Serve as a liaison between security staff and senior management, communicating key issues and developments.

2. Prepare and present reports on security incidents, key performance metrics, and trends to senior leadership.

3. Communicate effectively with stakeholders regarding ongoing incidents and security concerns.

Risk Assessment & Mitigation:

1. Conduct regular risk assessments to identify physical security vulnerabilities and threats.

2. Develop and implement mitigation strategies to minimize risks and enhance s