Sr. Application Support Administrator

As a Senior Application Support Administrator on our Enterprise Tools team, you’ll serve the critical function of administering ServiceNow, building and supporting new offerings (including the backend automation flows for our service portal) and supporting all existing catalog offerings and flows (including Server and Virtual Desktop provisioning). Supporting IT Service Management at BlueCross BlueShield of Tennessee, this is a fully remote role with opportunities to meet in person during quarterly planning sessions.

You’ll be a great fit for this role if you bring:

• Experience with REST API and systems integration

• Strong scripting and automation skills (preferably with PowerShell)

• Experience with ServiceNow Platform (including administration, architecture and integrations)

• Strong understanding of (and experience applying) ServiceNow Flow/Flow Designer to create complex service offerings

• Knowledge of ITSM fundamentals and ITIL standards

Leads support activities for all applications and related subsystems to ensure the integrity of applications and their related environments.

Job Description:

Job Responsibilities

• Offers consultation and provides senior leadership in support of all major applications and related projects.
• Understands all integration points with existing systems and related infrastructure to provide guidance and direction with applications configuration and implementations.
• Provides top level support for all problem resolution and troubleshooting activities.
• Provides direction and design for the setup, configuration, integration and implementation of major applications into the environment.
• Must be willing to adjust schedule to perform maintenance and upgrades outside of business hours and be part of an on-call rotation.

Job Qualifications

Education

• Bachelor's degree in Computer Information Systems or a related field, or commensurate experience in a professional environment, required.

Experience

• 5 years - Experience in Information Technology required
• 3 years - Systems Administration or Programming experience required.
• 1 year - Knowledge of computer systems operations for Windows/AIX/Mainframe environments.

Skills\Certifications

• Expert knowledge of application support technologies and related documentation required.
• Strong interpersonal and organizational skills
• Proven decision making and problem solving skills
• Excellent time and project management skills
• Ability to clearly articulate ideas, problem/solution/business value descriptions that can be understood by a broad audience.

Job Specific Requirements: 

Preferred Skills:

Number of Openings Available:

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

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To further our mission of peace of mind through better health, ef