Shared Living Service and Support Supervisor

ABOUT VISTA CARE

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives.

JOB SUMMARY

Under the direction of Vista Care's Shared Living Area Director, the Shared Living Service & Support Supervisor is responsible for the administration and support of day-to-day operations of Vista Care's Shared Living Providers (Independent Contractors). This position ensures the development of meaningful and impactful program supports based on both the individual's needs as well as the Shared Living Provider's needs. Work is typically performed with the people supported in an administrative office, remotely, in Shared Living settings, and in the community.

JOB TYPE: Full-time

RESPONSIBILITIES:

• Behavior should be professional and consistent with Vista Care's culture, mission, values, philosophy, and policies and procedures. Expectations include, but are not limited to: 
• Being a positive role model for individuals, coworkers, Shared Living Providers, and management. Represent the company in a professional manner. 
• Comply with company policies and procedures, including, but not limited to the: Corrective Action Guidelines, Attendance, Workplace Safety, Employee Appearance and Hygiene, Abuse/Neglect/Exploitation, Rights and Grievances for Individuals in Services, Equal Employment Opportunity, and Harassment and Discrimination Policies. 
• Treating coworkers, Shared Living Providers, management, and people supported with dignity and respect, including honest and respectful communication. Does not engage in activities other than official business during work hours. Contributing to a harmonious working environment, and maintaining good working relationships with co-workers, management, people supported, Shared Living Providers, outside agencies, and others with whom the Shared Living Service & Support Supervisor may come in contact with. 
• Responsible for Shared Living Provider services & supports, which includes, but is not limited to: 
• Maintain positive communication with family members, guardians, staff, and regulatory agencies about policies, issues, and/or concerns. 
• Maintain positive and frequent communication with Shared Living Providers about issues and/or concerns. 
• Ensure Shared Living Providers are current on all training requirements as defined by local, state, and federal laws, rules, and regulations and Vista Care's best practices. Participate in incident management, including but not limited to review of all General Event Reports (GER) or Incident Reports, making appropriate and required notifications, and providing oversight and follow-up to all incidents. 
• Prepare and submit applicable reports and documentation related to individuals supported by Shared Living.
• Maintain ongoing and positive communication with participants, coworkers, Shared Living Providers, guardians, parents, and case managers about policies, issues and/or concerns. 
• Attend transition meetings for people supported transferring from another placement. Actively participate in the person-centered planning process (e.g. attend meetings, providing input, coordinating the development of plans, completing assessments, and providing feedback). 
• Complete Temporary Plan of Care, as applicable, in partnership with the case manager when an individual is transitioning to a Shared Living setting: 
• Ensure that the person-centered plan is being implemented as written and communicate with the case manager when the plan needs to be changed or updated. Review of Shared Living Provider's documentation to ensure completion and accuracy (e.g. progress notes, goals and objectives, daily notes, emergency drills, MARs, etc.). Assist Shared Living Providers in coordinating medical appointments, including attending important or necessary appointments as needed. 
• Coordinate and provide oversight of participants to be healthy and safe in their pursuit of a meaningful desired lifestyle. Promote dignity of risk for participants by supporting participants to have an appropriate balance between what's important "to" them and what is important "for" them. 
• Conduct face-to-face visits per regulatory guidelines and/or per Vista Care's internal best practices or procedures, with individuals and Shared Living Providers in Shared Living settings, and complete and file required site documentation for each visit in record. 
• Monitor and ensure Shared Living Providers' compliance with all healthca