Loan Operations Manager I - TDAF

Work Location:

United States of America

Hours:

40

Pay Details:

$68,640 - $112,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Loan Operations Manager I manages or oversees operations of several functions or processes within Loan Operations.

Depth & Scope:

• Manages operations of several functions or processes within operations and is most often accountable for an entire segment of the operations department
• Modifies policies and procedures to improve performance of units supervised
• Often manages a unit or units geographically separated from immediate management through subordinate supervisors
• Participates or leads multiple projects within department or across divisions
• Serves as change agent to identify and implement continuous improvement within teams
• Provides recommendations toward strategic vision and tactical goals
• Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
• Ensures team consistently meets or exceeds SLAs
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
• Manages bank conversions as they pertain to managed operational units
• Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
• Applies the performance management process, supporting Employees in their personal and performance development
• Develops and manages the team by recruiting, training and coaching

Education & Experience:

• Bachelors degree or progressive work experience in addition to experience below
• 7-10 years related experience required
• Operational management experience specific to the section of operations managed.
• In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed.
• Strong leadership, delegation, coaching, and mentoring skills.
• Excellent problem/conflict resolution skills.
• Excellent written and verbal communications skills.
• In-depth knowledge of relevant banking rules and policies.
• Ability to balance competing priorities and make sound decisions within, and outside of, established policy.
• Ability to develop new policies and procedures in response to and in anticipation of changes in the business environment.
• Generally manages a total of 40-150 staff, primarily nonexempt, (including supervisory and lead positions) in up to 6 functions.
• Exhibit forward thinking capabilities.
• Occasional travel required.
• TDAF experience, preferred.
• Credit experience, preferred.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instruct