Principal Solution Architect

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. 

Job Description

As a Principal Solution Architect at you will be an integral part of the End-to-End Solution Architecture team within the Digital Technology Experience group. Our mission is to craft scalable architectures that drive world-class digital experiences. In this role, you will play a pivotal part in shaping solution architecture across various domains, including People, Finance, Sales, Marketing, and Partner engagement.

Responsibilities:

• Collaborate with cross-functional teams to understand and analyze how people, processes, and technology interact within current and future workflows.
• Compile, deliver, and promote end-to-end solution architecture roadmaps that guide product and service evolution.
• Compile, develop, and deliver architectural guardrails, ensuring compliance across multiple technology domains.
• Prepare visual diagrams of system architecture, functionality, and process flows, serving as a subject matter expert to guide technology strategy.
• Develop Microservices and API-based architectures, with deep knowledge of software solutions, tools, technologies, data acquisition, integration, web services, and SOA.
• Lead architecture development for automation of ERP applications and customer/employee workflows in complex technology environments.
• Work with product teams to understand capability roadmaps and leverage technology to create solutions.
• Create architecture and technical design documents, including High-Level Solution Design documents and proofs-of-concept (POC).
• Guide architectural decisions cross-functionally on strategic initiatives while building strong relationships across multiple stakeholder groups within Digital Technology teams.
• Collaborate with development, infrastructure, test, and production support teams to ensure proper implementation of solutions.
• Educate teams on available and emerging toolsets, present solutions to leadership teams, and adapt communication style to both technical and non-technical audiences.
• Collaborate with