Store Leader

#EnterTheGame 

Activate: What We Do 

 

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Job Description 

Enter The Role

This isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting?

 

Reporting to the Regional Leader, you are responsible for the daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience. With high energy, laser-focused direction, and a drive to level up your team, you keep the action moving.

This job posting is for an existing vacancy. This is a full-time, permanent position at our San Francisco (Stonestown) store located at 3251 20th Ave., Unit 353, San Francisco, CA 94132. 

Core Responsibilities

Operations and Maintenance

• Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
• Create a lasting experience with customers and ensure their satisfaction is a top priority
• Effective understanding of key performance indicators
• Help maintain brand consistency through positive customer experiences and local event involvement
• Perform regular general inspections of front desk and gaming areas
• Perform daily cleaning and maintenance duties in compliance with company standards
• Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
• Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
• Oversee the day-to-day maintenance process flow required for the facility
• Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products

Team Leadership

• Scheduling duties, as required, to ensure peak periods are properly staffed
• Leading in the hiring of new employees and creating a talent pipeline
• Managing performance of employees, including accountability coaching and development
• Participate in planning meetings to prepare and roll out various training and initiatives
• Identify and implement improvements when necessary and provide updates to the team to enhance customer experience

 

Qualifications

• Demonstrated leadership ability with 2 years of experience in a customer facing environment
• Demonstrated strengths in collaborative team environments
• Ability to foster strong relationships with customers and employees
• Excellent communication skills, including listening, and oral
• Proficient in the use of hand and power tools
• Proficient in Microsoft Office and related software
• Multitasking in both leading teams and operational performance
• Highly organized in managing competing priorities