Customer Service Representative

Client Service Representative 

Rate: $18.00 - $20.89 per hour

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in all front desk operations.  A CSR is the client’s first and last impression when visiting us, and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued grow within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities:

●       Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

●       Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

●       Respond with compassion and empathy in stressful and emotional situations

●       Maintain a clean, stocked and orderly lobby and front office area

●       Educate clients on wellness plans, pet insurance, food and products sold in waiting room

●       Perform opening and closing procedures, end of day reports and deposits 

●       Data Entry: records, client questionnaires, referral information, etc. 

●       Ensure that referral letters and lab results go to the corresponding veterinarians 

●       Admit patients: ensuring that the patient is weighed and all information is current

●       Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications:

●       One year of experience in veterinary practice (or human medical practice) preferred

●       Minimum two years’ customer service experience required (retail, food and beverage, etc.)

●       Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)

●       Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal

●       Preferred general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team. 

●       Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit

●       Excellent communication skills with clients and team members

●       Proficient time management, ability to problem solve, learn, and handle multiple tasks

●       Enthusiastic team player with a patient, and positive professional attitude.

●       Must be able to work seated for a majority of day

Benefits and Perks:

• Complimentary Short-Term Disability  
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family  
• Company Sponsored Employee Assistance Program (Headspace) 
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment 
• United Health Care UMR Insurance Plans with 3 tiered options; Kaiser for CA Residents 
• Flexible Spending Account or Health Savings Account options  
• United Healthcare Dental Insurance; includes a 100% paid premium option for te