Traveling System Administrator

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The VSS Field Support team is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. Join our collaborative team to administer a wide range of public safety software products, making a direct impact on community safety. Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector. Together, we can empower agencies to respond effectively and safeguard communities.

Job Description

• This position is for the Central Region: The applicant must reside in one of the following states: ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH, KY

• This position will be a full-time System Administrator for PremeirOne CAD (Computer Aided Dispatch) / PremeirOne RMS (Records Management system) within the Video and Software Services (VSS) Central Region Field Services Team. VSS is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.

• The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.

Responsibilities:

• Provides tailored technical customer operations support for PremeirOne CAD (Computer Aided Dispatch) and/or PremeirOne RMS (Records Management system) 

• Develops strategies for implementing operational efficiencies within PremeirOne CAD or RMS by reviewing workflows, procedures, and performance

• Adhears to Motorola and the Customer’s Change management policies and procedures

• Builds and maintains positive, effective, and mutually beneficial working alliances with customers

• Initiates problem-solving action and follows through to resolution

• Ensure that reported PremeirOne CAD or RMS incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution. 

• Work with Customer staff to identify and resolve reported system incidents/problems.

• Procure and coordinate any internally resources as needed

• Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.

• Run diagnostics using approved MSI tools. 

• Assist with technical system requirements analysis. 

• Provide system performance reporting using approved MSI tools when requested. 

• Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement. 

Qualifications:

• Minimum of a high school diploma or equivalent is required, a Bachelor's degree preferred

• 3+ years of IT and/or public safety experience (a combination can fulfill this requirement)

  • Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)

  • Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred

• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

• Experience creating positive working relationships with customers and application end users.

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

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