Salesforce Service Cloud Developer

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the department

Cloudflare’s CIO organization has an Enterprise Applications Team that operates our enterprise systems end-to-end, providing process cohesiveness across the functional areas. This enables our Cloudflare internal teams to operate efficiently and enable our customers and partners to do business with us. 

Within the Enterprise Applications Team is a Go-To-Market team whose main responsibility is to manage our Salesforce platform (Marketing, Sales, Service/Success) in addition to other platforms that support our CRM functional areas. 

What you'll do

Cloudflare is looking for a certified Salesforce developer with a focus on Service Cloud functionality to join our Enterprise Applications team. In this role, you will work closely with our internal Business support and service stakeholders to deliver a world class application experience with our Salesforce platform.

Examples of desirable skills, knowledge and experience

• B.S. in Computer Science or similar field
• Strong experience writing Visualforce, Lightning Component, Apex classes and triggers with a proficiency in HTML, XML, JavaScript, SQL, CSS, Java and REST-based web services
• Salesforce Certified Platform Developer, Service Cloud Consultant, App builder certification strongly desired
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
• Demonstrated ability to deliver on Salesforce project requirements and lead operations support, by working with development, integration, and admin team. 
• Experience implementing and managing large Salesforce projects such as transitioning to Salesforce Lightning, implementation of Service Cloud, variety of different support channels and case routing rules
• Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data
• Highly organized, results-driven, with exceptional attention to detail
• Has expertise in developing and preparing use cases, functional specifications, and technical requirements
• Ability to understand and represent the needs of the end user in a software development environment
• Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
• Strong consultative and advisory skills
• Excellent written and verbal communications
• Experienced in working with both internal and system integrator teams for development
• Experience with Jira and Google Suite
• Experience in supporting internal and external auditors with SOX ITGC, SOD

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires and Washington hires: Estimated annual salary of $140,000 - $171,000.
• For New York City-based and California (excluding Bay Area): Estimated annual salary of $153,000 - $187,000
• For Bay Area-based hires: Estimated annual salary of $161,000 - $197,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in t