Library Operations Assistant (Student) (FWS)

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University.

Department:

Library Operations Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

 Summary:

 

The Library Operations Student Assistant staffs the Information Desk, Print Center Desk, and Receiving Room at Bender Library as necessary. Typical job duties may include but are not limited to answering phones, providing information to visitors about the library and the campus, fielding room reservation inquiries from library users, stocking supplies, and deterring theft and destruction of library materials and property. The student assistant may also patrol the library building to ensure patrons’ compliance with library policies. 

Essential Functions:

• Providing excellent customer service.

• Providing directions and making referrals to other library departments and campus offices.

• Addressing patron complaints.

• Troubleshooting printers and internet access. 

• Managing the lost and found bin and stocking supplies for patron use.

• Maintaining the presentability of Library spaces.

• Recording patron data and other statistics.

• Communicating patron concerns, housekeeping, and building issues to appropriate personnel.

• Other duties as assigned to support Library Operations or other Library Departments.

Position Type/Expected Hours of Work:

• Student.

• Part-time.

• 10-15 hours/week.

• Depending on Library hours, shifts may be scheduled between 8:00 AM-10:00 PM. 

• Federal Work Study (FWS) awards are welcome. 

• Please include your expected hours and days of availability in your application.

• This position is onsite only. 

Salary Range: 

• $17.50/hour.

Required Education and Experience:

• Excellent customer service, interpersonal, organizational, communication, and problem-solving skills. 

• Strong attention to detail and the ability to prioritize and multitask in a busy environment.

• Must be an active student of American University. <