Sales Ops Program Director

About the role:

The primary purpose of this role is to drive revenue growth through the execution of sales programs across the Global Technology Sales (GTS) Channel. This encompasses world-class execution of existing programs (Invitational Programs, Quarterly Campaigns, Power Hour, etc.) and working with Team NCVI Partners to enhance existing programs or create new programs. This person will lead execution with support from Continental Ops Leaders, Sales Leaders, GSSO, and BU partners. The role will focus on driving progress and business impact with the above-mentioned programs, while making ongoing enhancements to improve the programs and our execution of them.

What you will do:

• Manage the end-to-end execution for GTS’s long-term strategic priorities and pilots. Lead program execution with Team NCVI support.

• Collaborate with the conference and marketing teams on planning and execution of sales best practices for key growth programs (including MQLs, Invitational Programs, Quarterly Campaigns, Virtual Briefings and more).

• Own, manage, and deliver our Power Hour series in tight collaboration with Sales Communications, Marketing, Conferences, Sales Enablement, and others. Power Hour is a global Quarterly Campaign enablement series delivered via monthly calls in our major geographies.

• Manage the roadmap of enhancements for each program/process. Execute these enhancements for ongoing improvement. Drive iterative program improvement plans with Sales Ops Leaders and Line-of-Business partners (EU/HT Product Management, Conferences, Marketing, etc.).

• Effectively communicate the "WHY" for the programs and ensure sales buy-in, including both general communication and the delivery of group/1:1 sessions.

• Drive execution with Sales teams by using proven sales practices (the "HOW" to do it). Work with SL&D and other partners to create and deliver effective coaching/training sessions.

• Monitor and track progress to ensure that specific activities (the "WHAT") related to the program are being executed effectively across the channel.

• Support sales S/GVP in collaboration with Continental Ops Leaders in carrying out various sales operations-related activities.

• Provide operational execution and collaboration with key GTS partners (Competitive Efforts, TP&A, ROE, SLD).

• Support Strategy Projects and related pilots’ execution on an as-needed basis.

• Analytics, Reporting and Continuous Improvement:

• Conduct key analytics (quantitative and qualitative) of leading and lagging indicators data to identify gaps and opportunities, evaluate possible solutions for implementation, and drive execution and continuous improvement.

• Work with key Team NCVI partners to ensure we’re aligned in the data’s findings and next steps.

What you will need:

• Achievement of sales growth and retention targets, productivity targets, and strategic objectives

• Excellent facilitation, communication, leadership, and influence skills

• Excellent analytical, critical thinking, and problem-solving skills

• Proven experience in managing program execution and continuous improvement

• Ability to create strong credibility with Sales leadership and become a trusted advisor

• Ability to build partnerships and collaborate across lines of businesses

• Proven ability and desire to be agile and adaptable in the face of new information and change

• Bachelor’s degree or equivalent, master’s degree preferred

• 10+ years total business experience and/or 5+ years of sales management experience in a business-to-business sales environment preferred

• 3-5+ years of internal Gartner experience preferred

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!

• Collaborative, team-oriented culture that embraces diversity 

• Professional development and unlimited growth opportunities

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#Hybrid

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do import