Technical Support Engineer (Hybrid- Austin, TX)

Job Summary 

We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture.

Responsibilities 

• Technical Troubleshooting: Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks.

• Customer Interaction: Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution.

• Collaboration: Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis.

• Knowledge Sharing: Contribute to internal documentation and support articles for recurring issues and best practices.

• Data Handling: Use tools like Data Loader and Workbench for data updates, imports, and debugging.

• Growth Opportunities: Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe.

Requirements 

• 1–2 years of Salesforce experience in support, development, or admin roles

• 1 year of experience in Tier 2 support role

• Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)

• Working knowledge of Apex, Triggers, and Lightning Components

• Strong analytical skills and attention to detail

• Experience with GitHub/code review, data tools (Workbench, Data Loader)

• Platform Developer I certification (or willing to obtain within 90 days)

• Salesforce Administrator certification

• Strong communication skills and customer-centric mindset

Preferred Skills

• Exposure to API integrations or middleware (REST/SOAP, MuleSoft)

• Familiarity with managed packages and payment platforms (e.g., Stripe)

• Basic knowledge of web technologies (HTML, JavaScript, CSS)

• Experience in a SaaS or membership/event management environment

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $65,000- $70,000 

Togetherwork provides