Patient Guest Services Assistant

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Guest Services Assistant

                        

Location

Vero Beach

                    

Facility

Indian River Hospital

                     

Department

Admin Executive-Indian River Hospital

                      

Job Code

000162

                     

Shift

Day/Evening Rotation

                       

Schedule

10:30am-7:00pm

                       

Job Summary

                         

Job Details

Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused care. Here, you will be part of a collaborative, compassionate and innovative team of caregivers. You will work with state-of-the-art technology while building a rewarding career with one of the most respected healthcare organizations in the world.   

 

As a Patient Guest Services Assistant (Redcoat), you will serve as a highly visible resource for patients, family members and visitors, helping create a warm, comfortable and informed experience. In this role, you will have endless opportunities to connect with everyone you meet, offer unmatched customer service, exhibit empathy, and leave a lasting impression on the community as a whole. 

 

A PRN caregiver in this position works varying days from 10:30AM – 7:00PM. 

 

A caregiver who excels in this role will:  

• Meet, greet and assist patients, guests and colleagues by providing directions, obtaining wheelchairs and providing non-medical transport.  

• Be a highly visible, enthusiastic person who ensures that patients, family members and visitors have peace of mind by utilizing the “Communicate with H.E.A.R.T.” models, setting expectations and always delivering empathetic care. 

• Facilitate communication among patients, families, caregivers and providers when needed. 

• Provide service recovery as needed and assist with resolving patient and family concerns using the “Respond with H.E.A.R.T.” model at the point of service. 

• Elevate unresolved concerns to leadership for the department/unit where the concern originated. 

• Actively round in the lobbies of the Clinic, Radiology, Surgical Waiting area,