Clinic Staff Supervisor - Med Peds

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
The CSA Supervisor is responsible for the direct oversight of 7 Clinical Staff Assistant (CSAs) who support operations across three clinic areas: Pediatrics, Geriatrics, and House Calls. These clinics collectively serve 27 faculty providers, 19 residents, and 2 fellows, requiring consistent administrative leadership to ensure efficient patient access and exceptional customer service.

This position provides day-to-day supervision of front-end clinic operations, including scheduling workflows, registration processes, patient check-in/check-out functions, staff training, template management, performance management, and adherence to organizational policies and procedures. The CSA Supervisor serves as a critical resource for staff, providers, and patients by addressing operational issues, monitoring workflow efficiency, and maintaining service standards.

Key responsibilities include:

• Supervising and supporting 7 Clinical Staff Assistants
• Managing daily staffing coverage and workflow coordination
• Monitoring patient access, scheduling accuracy, and registration quality
• Supporting patient experience initiatives and service recovery efforts
• Ensuring compliance with organizational policies and regulatory requirements
• Providing staff coaching, onboarding, training, and performance management
• Partnering with clinic leadership to improve operational efficiency and patient satisfaction
• Assisting with quality improvement and patient safety initiatives
• Other duties assigned
  
   

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or equivalent or 
  Bachelor's Degree in related field 
   

• Experience
  3 years of experience at the level of CSA II or equivalent performing in patient care front office or back office environment (in areas such as admitti