Technical Deployment Manager; Dynamics 365

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Description:

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems—seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next‑generation platform leverages pre‑configured business processes, optimized workflows, and AI‑powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

We are seeking a Technical Deployment Manager responsible for defining, governing, and overseeing the technical execution of Cat Converge Suite deployments built on Microsoft Dynamics 365 and the Microsoft Power Platform. This role ensures dealer deployments are delivered with high quality, predictable outcomes, and in strict alignment with Caterpillar technical standards, security requirements, and the Cat Converge Suite Deployment Playbook.

This is a senior, hands on technical‑ leadership role. The Technical Deployment Manager combines deep Dynamics 365 and Azure integration expertise with strong deployment judgment, System Integrator (SI) governance, and cross functional‑ leadership to deliver repeatable, scalable ERP deployments across the Caterpillar dealer network.

What You Will Do:

• Own technical readiness and deployment outcomes across active dealer deployments, including oversight of Caterpillar Deployment Consultants and SI‑led delivery teams.
• Enforce Cat Converge Suite standards and playbooks, holding System Integrators accountable to Caterpillar technical standards, deployment tooling, and approved implementation patterns.
• Provide deployment leadership, including:
  • End‑to‑end deployment ownership, validating dealer‑specific solution blueprints and ensuring alignment to Cat Converge standards and Microsoft Success by Design principles.
  • System Integrator governance, acting as the primary technical authority and escalation point for SI‑supported deployments.
  • Risk‑based decision making, serving as the technical authority for deployment readiness, risk acceptance, and go‑live approval.
  • Cross‑functional leadership, partnering closely with Cat Converge Product Management, Engineering, Security, Data, and Infrastructure teams, and translating complex technical risks and trade‑offs into executive‑ready communication.
• Coordinate and align teams working across multiple aspects of digital programs within the Caterpillar dealer ecosystem.
• Represent the Voice of the Dealer into Product and Engineering teams to inform future platform capabilities and deployment improvements.
• Develop deployment team capability and technical depth across Dynamics 365 CE & F&O and supporting deployment tooling (e.g., Mavim, Leapworks).
• Provide strategic leadership to the deployment team, setting priorities and ensuring focus on quality and outcomes.
• Deliver against enterprise deployment targets established for each calendar year.
• Manage deployment team travel and expense (T&E) budget.

What You Will Have: 

MS Dynamics 365 Technical Experience

• Extensive experience delivering enterprise ERP solutions, with significant hands‑on experience in Microsoft Dynamics 365.
• Deep technical expertise across:
  • Dynamics 365 Customer Experience (CE) and Finance & Operations (F&O)
  • Power Platform ALM
  • Azure Integration Services
  • Data migration and cutover strategy
• Hands‑on experience in a deployment leadership role for Dynamics 365.
• Strong understanding of ERP configuration, security models, and system integrations.
• Awareness of Microsoft