Manager III - Strategic Operations -FACTS - NBS

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Manager III of Strategic Integration is responsible for identifying operational inefficiencies, developing practical solutions that address root causes, and partnering across teams to implement improvements that enhance operational performance, client satisfaction, and organizational capacity.
This role operates at the intersection of operational scalability, technology and cross-functional collaboration, combining analytical problem-solving with the ability to translate findings into scalable processes, automation, and system enhancements. The Manager III serves as a key partner across departments to ensure that operational improvements align with business priorities, technical capabilities, and the broader FACTs roadmaps.

JOB RESPONSIBILITIES: 

• Assess operational workflows and processes using data analysis, process mapping, stakeholder interviews, and observation to identify inefficiencies, service gaps, and root causes.

• Develop and prioritize improvement initiatives with clear recommendations, success metrics, and projected impact on efficiency, quality, and service delivery.

• Present insights and recommendations to leadership in a concise, actionable manner to support informed decision-making.

• Identify and address customer experience challenges (e.g., onboarding friction, service delays, accuracy issues) and drive solutions that enhance satisfaction and retention.

• Design and implement scalable operational solutions that increase capacity and efficiency without proportional increases in manual effort or headcount.

• Partner with technical teams to deliver automation and system enhancements, including AI-enabled workflows, ensuring solutions are practical, scalable, and aligned with operational needs.

• Evaluate emerging technologies and tools and recommend solutions that deliver measurable business value and support long-term operational effectiveness.

• Collaborate cross functionally with Operations, Engineering, IT, Product, and other stakeholders to ensure operational solutions are compatible with system architecture, data standards, and technical constraints.

• Support strategic integration initiatives by contributing to business cases, evaluating cost and impact, and assisting with planning, prioritization, and execution.

• Establish and maintain operational standards and documentation, including playbooks, best practices, and progress reporting, to ensure consistency, sustainability, and leadership visibility of outcomes.

Salary range for this role is: $110,000-$160,000

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates Living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

EDUCATION:

Bachelor’s degree in computer science, information systems, engineering, business administration, or a related field (advanced degree preferred).

EXPERIENCE:

• Minimum of 6–8 years of progressive experience in roles involving operational improvement, technology-enabled process design, and cross-functional collaboration.
• Demonstrated experience identifying business or operational challenges and translating them into scalable solutions with measurable results.
• Experience working with automation tools, AI/ML capabilities, system integrations, or