Posting Date

04/24/2026

601 Hawaii St, El Segundo, California, 90245-4814, United States of America

The Certified Pharmacy Technician position reviews and processes formulary exception requests through the determination process based on clinical criteria/guidelines.

 The Clinical Pharmacy Management Team is an integral part of the Clinical Enterprise Department, whose charter is to “create the future of healthcare, by innovating clinical practice design, improving quality of care, service, and life.”

ESSENTIAL DUTIES & RESPONSIBILITIES of the CERTIFIED PHARMACY TECHNICIAN

ESSENTIAL FUNCTION - % OF TIME

1. 90%

• Perform complete, accurate and consistent reviews of formulary exception medication or product requests; including review of appropriate labs and supporting documentation against pharmacy clinical criteria/guideline, which also involves referral/escalation of requests, when appropriate, to clinical experts with appropriate recommendations.

• Utilize appropriate approval and denial language on approval and denial messages and provide alternatives based on clinical guidelines.

  • Accurate ordering of products and medications on behalf of dialysis facilities

  • Maintain on-going communication with facility teammates, resolve technical processing issues, and escalate all outstanding issues including drafting written responses, correspondence, emails, and spreadsheets as required

  • Ensure that current and accurate communication with facility teammates occurs in a clear, timely and concise manner

  • Facilitate effective operational workflow as a Certified Pharmacy Technician

  • Monitoring patient information and records to ensure that all documentation is created and maintained accurately and in accordance with HIPAA regulations

  • Answering phone calls from facility teammates, doctors, and external vendors with professionalism and courtesy

  • Triaging calls appropriately and providing problem resolutions where applicable

  • Ensuring metrics and service standards are met for optimum customer experience

  • Evaluating helpdesk processes and procedures, and suggesting methods to improve operations, efficiency and service

  • Handling confidential information with sound judgment as a Certified Pharmacy Technician

  • Being knowledgeable and providing consistent communication of DaVita’s standardized policies and procedures for the Formulary Exception process

  • Attend team meetings, phone conferences and training as needed

  • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

  • Consistent, Regular, punctual attendance is an essential responsibility of this position

  • May request assistance from Coordinator II/III as needed with advanced or complex circumstances

  • Effectively and proactively communicate with Coordinator II/III

• Assist with special projects as assigned by Clinical Operations management or its partners Other duties and responsibilities as assigned for the Certified Pharmacy Technician

EDUCATION AND EXPERIENCE for a CERTIFIED PHARMACY TECHNICIAN

EXPERIENCE:  0 to 2 years  

EDUCATION:    Vocational/Technical School Certificate Degree

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS of a CERTIFIED PHARMACY TECHNICIAN

• High school diploma or equivalent REQUIRED

• Associate’s or Bachelor’s degree in related field PREFERRED

• Registered Pharmacy Technician REQUIRED

• Intermediate computer skills and proficiency in MS Word, Excel, and PowerPoint required; advanced skills and proficiency in MS Outlook REQUIRED

Here is what you can expect when you join our Village as a Certified Pharmacy Technician:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits